Service Operations Coordinator

Description

Andy’s Pool Service is looking for a highly organized, customer-focused Service Operations Coordinator to help keep our residential and commercial service operations running smoothly.

This role serves as a key connection between our customers, service technicians, and internal teams. The Service Operations Coordinator is responsible for coordinating technician schedules, monitoring daily service workflows, assisting with customer needs, maintaining inventory, and ensuring important information and follow-ups don’t fall through the cracks.

The ideal candidate is a strong communicator and problem-solver who enjoys working in a fast-paced environment, can confidently manage changing priorities, and takes ownership of seeing tasks through to completion.

• Coordinate daily and weekly schedules for residential service technicians.
• Monitor service workflows and adjust schedules based on changing operational needs.
• Track open service requests and follow up to help ensure timely completion.
• Communicate schedule changes, service needs, and important customer information to technicians.
• Work closely with other departments to support efficient operations and strong communication.

• Provide professional and responsive support to customers regarding service-related questions and concerns.
• Assist with resolving customer concerns and escalated complex issues when appropriate.
• Coordinate with technicians and internal teams to gather information and provide customers with timely updates.
• Build positive customer relationships through clear communication and consistent follow-through.
• Help ensure outstanding customer issues are followed through to resolution.

• Monitor inventory levels and maintain accurate inventory records.
• Identify inventory needs, shortages, and discrepancies.
• Coordinate inventory needs with the appropriate team members.
• Support inventory control processes and overall organization.

• Maintain accurate service records and operational documentation.
• Identify opportunities to improve scheduling, communication, and workflow efficiency.
• Assist with special projects and cross-functional initiatives.
• Perform other duties as assigned.

• 2–3 years of experience in service coordination, dispatching, scheduling, customer service, account management, field service operations, or a related role preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong customer service and conflict-resolution abilities.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Ability to problem-solve and make sound decisions when priorities change.
• Comfortable communicating with both customers and field employees.
• Proficiency with Microsoft Office.
• Experience with Hub Spot, Pool Brain, Net Suite, or similar business systems is a plus.