Call center Representative-Atlanta GA-Onsite
Listed on 2026-08-30
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Spanish Customer Service, Bilingual
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Call center Representative-Atlanta GA-OnsiteAtlanta, GA, US
2 days ago Requisition
Salary Range: $15.00 To $20.00 Hourly
We are seeking a Bilingual (Spanish/English) Call Center Representative to support student transportation services by assisting Spanish-speaking families with bus schedules, route questions, delays, and transportation concerns.
Key Responsibilities:
Answer inbound calls from Spanish-speaking families and provide excellent customer service.
Assist with bus delays, missing buses, route information, and transportation-related inquiries.
Document calls and maintain accurate records.
Coordinate with Quality Control Technicians and transportation staff to resolve issues.
Escalate urgent concerns and provide timely follow-up to families.
Required Qualifications:
Fluent in Spanish and English (written and verbal).
High school diploma or equivalent.
Strong customer service, communication, and data entry skills.
Ability to remain calm in a fast-paced, high-volume call center environment.
Basic computer proficiency and ability to learn new systems.
Preferred Qualifications:
Experience in a call center, customer service, dispatch, transportation, or school district environment.
Familiarity with transportation or student information systems.
Experience working with diverse communities.
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