Concierge

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Full Time Clerical 2 A Fulton Count, Atlanta, GA, US

8 days ago Requisition

Department:
Placement / Client Services

Reports To:

Client Services / Adoptions Manager

Life Line Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit Life Line’s core values as we complete daily tasks, provide services to clients and care for our animals.

The Concierge is the first point of contact for all visitors to the shelter, with key responsibilities

being greeting guests, managing the flow of visitors, and providing comprehensive information

about our operations and animals. The Concierge plays a crucial role in ensuring a welcoming

atmosphere and facilitating a smooth and informative experience for everyone who interacts with

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

• Uphold the standards and values of Life Line Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

• Manage visitor flow to ensure a positive and efficient experience.
• Assess animals and direct visitors and inquiries to the appropriate area or department.
• Courageously, triage animal medical needs and elevate emergencies as needed.
• Assist visitors with check-in procedures and guide them to their desired areas and appropriate department or personnel.
• Reduce wait times for all clients.
• Provide detailed information about our animals, adoption processes, and various shelter programs.
• Update and manage visitor logs and records as needed.
• Receive mail and donations, organize and distribute appropriately.
• Provide exceptional customer service and display exceptional stewardship towards all visitors, ensuring a positive and informative experience.
• Assess and elevate any visitor concerns or complaints to the relevant department manager with professionalism and empathy.
• Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes.
• Support Life Line’s mission to save lives by staying informed about current animals in the shelter, including their needs, personalities, and status.
• Collaborate with other shelter staff to address any issues or concerns that arise.
• Compassionately
  , welcome visitors with a friendly and professional demeanor.
• Respect, embrace and celebrate diversity by always operating with a judgement-free mindset and consider our Adopters Welcome policy when greeting and working with visitors.
• Help build a community
  of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams.
• Continue education by participating in Life Line’s 40-hour annual training requirement.
• Take responsibility to keep the front area and lobby clean and organized, including ensuring any posted materials in the lobby stay up to date.
• Other tasks as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Compassion for animals and the people who love and care for them.
• Passion for animal welfare and a strong understanding of animal care and adoption processes.
• Ability to serve the public and fellow employees with honesty and integrity.
• Excellent communication skills, both verbal and written, with the ability to interact effectively…