Professional, Facilities Management
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-09-14
Listing for:
JLL
Full Time
position Listed on 2026-09-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
- Promotes, maintains, and inspires a positive work environment of trust, respect, and support for all internal/external customers, and staff.
- Supervises the daily office operations and staff to ensure smooth flow, optimal productivity, and ensures that all functions adhere to providing world class customer service in a call center environment.
- Works closely with manager to report and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Ensures that all calls to department(s) meet or exceed call center standards of satisfactory customer service. Confirms that special needs for a procedure are communicated to the appropriate department(s) and individual(s) in a timely manner.
- Supports problem solving by performing as a communication liaison for both internal and external customers.
- Provides staff with any training pertinent to their job duties.
- Continuously demonstrates courtesy, effectiveness, and discretion in all communications.
- Meets as needed with staff to promote communication and teamwork regarding adhering to department standards, facilitation of work orders, department compliance in established safety practices and department performance improvements, staff behavior, evaluations, and counseling.
- Functions as effective team member and facilitates workflows and processes within the department and organization.
- Adheres and models all facility policies, procedures and safety.
- Any and all other duties and tasks assigned.
- Shift: 2nd shift Supervisor
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