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Call Center Representative

Job in Atlanta, Fulton County, Georgia, 30383, USA
Listing for: Foxfruit
Full Time position
Listed on 2026-09-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Call Center / Support, Customer Success Management
Salary/Wage Range or Industry Benchmark: 32000 - 42000 USD Yearly USD 32000.00 42000.00 YEAR
Job Description & How to Apply Below

Job Summary

We are seeking a friendly and dependable Call Center Representative to assist customers by phone, respond to inquiries, and provide professional support throughout each interaction. This entry-level opportunity is ideal for someone who enjoys communicating with people, listening to customer needs, providing solutions, and developing valuable customer service and sales skills.

Responsibilities
  • Answer incoming customer calls and provide professional assistance.
  • Respond to questions regarding products, services, and company offerings.
  • Listen carefully to customers and identify their needs.
  • Provide accurate and helpful information based on customer inquiries.
  • Assist with routine customer questions, requests, and concerns.
  • Recommend appropriate products or services based on customer needs.
  • Support customer satisfaction and relationship-building initiatives.
  • Assist with customer outreach and lead generation activities.
  • Maintain organized records of customer interactions and follow-ups.
  • Communicate customer feedback and recurring concerns to team members.
  • Support customer retention and business development initiatives.
  • Collaborate with colleagues to achieve customer service and performance goals.
  • Participate in ongoing training and professional development.
Qualifications
  • High school diploma or equivalent required.
  • Strong verbal communication and active listening skills.
  • Friendly, patient, and professional demeanor.
  • Customer-focused attitude.
  • Strong problem-solving abilities.
  • Comfortable communicating with customers by phone.
  • Good organizational and multitasking skills.
  • Reliable, adaptable, and motivated to learn.
  • Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.
Benefits
  • Paid training
  • Career advancement opportunities
  • Professional development programs
  • Supportive team environment
  • Hands-on customer service and communication experience
  • Performance-based growth opportunities
  • Employee recognition programs
  • Ongoing mentorship and coaching
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