Coordinator.Customer Service.IV

EDUCATION & EXPERIENCE QUALIFICATIONS

• Previous 6-9 years customer service experience or operations/planning experience
• Demonstrated leadership skills
• Order accuracy
• Previous management experience required
• To perform this job successfully, an individual must be proficient in all MS Office products
• Excellent interpersonal and communication skills required
• Exceptional customer service skills
• Strong attention to detail with time management and decision-making skills
• Ability to multi-task while working in a fast-paced environment; self‑directed and able to prioritize responsibilities, providing precise attention to detail

• Work may require evening and weekend work
• Previous customer-facing experience
• Ability to interpret data and provide recommendations based on findings
• Well-developed interpersonal skills
• Ability to advocate and inquire with the right balance to positively influence the team
• Self-starter, willing to accept initiative and able to work independently
• Travel less than 5%

• Dependability/Attendance
• Customer focus
• Problem Solving/Judgement
• Thoroughness
• Detail-oriented
• Adaptability/Decisiveness
• Initiative/Perseverance
• Interpersonal Skills
• Organizational Skills
• Management Skills
• Stress Management

• Proficiency in Microsoft Office and ERP software
• Excellent communication skills, both verbal and written
• Good organizational skills and ability to multitask
• Must achieve targets
• Ability to adapt and cross‑train to learn all job duties as required
• Ability to work in a fast‑paced environment