Customer Care Associate II - USABlueBook- Atlanta, GA

## Customer Care Associate II - USABlue Book
- Atlanta, GAApplylocations:
Atlanta-GA-UStime type:
Full time posted on:
Posted Todayjob requisition :
RPreferred Qualifications  
• Previous customer service experience.  
• Bilingual in English and Spanish.  Career Level Dimensions  Typical Training/Experience  HS Diploma or GED strongly preferred. Specialized skills training/certification may be  required. Generally 2-5 years of experience in area of responsibility.  Problem Complexity  Refers complex, unusual problems to supervisor.  Autonomy  Under general supervision, exercises some judgment in accordance with well-defined  policies, procedures, and techniques. Work typically involves regular review of output by  a senior coworker or supervisor.  

Leadership  None.  Environmental

Job Requirements   Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare  occasions there may be a need to move or lift light articles.
No travel required.
** Job Summary
** Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues.
** Major Tasks, Responsibilities, and Key Accountabilities
*** Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions.
* Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base.
* Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
* Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
* Uses computerized system for tracking, information gathering, and/or troubleshooting.
* Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors.
* Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
* Understands and supports compliance issues if required for assigned customer base.
** Nature and Scope
*** Refers complex, unusual problems to supervisor.
* Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
* None.
** Work Environment
*** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
* No travel required.
** Education and Experience
*** HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
** Our Goals for Diversity, Equity, and Inclusion
** We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
** Equal Employment Opportunity
** HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual…