Customer Service Call Center Representative - Spanish Speaking

Job Description

Position Overview
Rx Valet is seeking a professional and service-driven Customer Service Representative (CSR) to join our call center team in Lawrenceville, GA. In this role, you will serve as the primary point of contact for members, healthcare providers, and partners, delivering accurate information and timely support related to prescription services, billing inquiries, and account updates.

The ideal candidate is detail-oriented, empathetic, and thrives in a fast-paced call center environment where delivering excellent service is the top priority.

Key Responsibilities

• Answer high-volume inbound calls from patients, providers, and partners in a professional and courteous manner
• Provide accurate information regarding Rx Valet services, prescription assistance programs, and billing inquiries
• Document all customer interactions and actions in the company CRM system in real time
• Make outbound calls to follow up on pending prescriptions, billing verification, and account updates
• Verify and update member account information to ensure data accuracy
• Escalate complex issues appropriately by collecting all relevant information and routing to supervisors or specialized teams
• Maintain up-to-date knowledge of Rx Valet programs, policies, and procedures
• Adhere to HIPAA privacy standards and maintain strict confidentiality of patient information
• Meet or exceed established call center service metrics, including call quality, handling time, and accuracy

Rx Valet is a rapidly growing healthcare company focused on helping employers and members reduce prescription drug costs while improving access, service, and overall member experience. Our culture values collaboration, accountability, innovation, and continuous improvement.

We are building a team of individuals who want to make an impact and grow with us.