Customer Service Representative

In your role as a Customer Service Representative you will be responsible for providing effective customer service to all Nfinity Athletic customers by utilizing excellent, in-depth knowledge of company products and procedures. This entry-level position is responsible for ensuring that all issues are handled in a professional and mutually beneficial manner. You are responsible for acting as

a liaison between customers and company.

• Remediate customer grievances in accordance with pre-established company guidelines and procedures
• Enter all relevant information regarding customer inquiries into proprietary logging and tracking system
• Be proactive in resolving all customer issues and provide the best experience possible while doing so
• Advise on company information
• Assist with placement and processing of orders
• Advise customers on newly available items and promotions to drive overall sales
• Utilize computer technology to manage 30-50 emails per day
• Answer questions about warranties and terms of use
• Greet customers warmly and ascertain reason for calling
• Place and cancel orders

• Must have a High School diploma;
  Academic degree, certification, or trade school experience in a relevant subject matter (e.g. Customer Service, Communications, Business Management) is preferred, but not required
• Must have at least 2 years of customer service call center experience
• MUST have experience in Customer Service
• Must possess strong oral and written communication and listening skills in order to effectively communicate with customers and all levels of employees in the organization, as well as managing confrontational and escalated customer complaints in a controlled and courteous manner
• Computer experience in all Microsoft Office products (Work, Excel and PowerPoint)
• Must demonstrate the ability to assess situations and provide quick and educated decisions to rectify customer complaints and conflict
• Must be able to work a flexible schedule to meet the needs of the business during peak seasons and special events
• Ability to work independently, use initiative
• Highly motivated and results oriented
• Multi-tasking and organizational skills
• Detailed oriented
• Ideal candidate has recent cheerleading experience