Customer Success Manager

BLUECARGO

Blue Cargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering products that make a significant impact on our clients' operations. Our platform aggregates data from multiple sources, providing a single, streamlined interface for accuracy, transparency, and efficiency in freight cost management and cargo tracking.

Our commitment to innovation and sustainability drives us to continually transform the logistics landscape, making it more reliable and accessible for businesses globally.

Founded by two female entrepreneurs who graduated from the Y Combinator 2018 batch, Blue Cargo has successfully raised a Series A in 2022. We are at the beginning of an exciting growth phase, having already developed product-market fit, a working platform, and hundreds of daily active users.

If working to bring technology to the logistics industry sounds exciting, then we'd like to connect with you! We are looking for an experienced customer-focused individual with a startup mindset to join our team as a Customer Success Manager.

The Customer Success team works to ensure that our clients are maximizing the value they are receiving from Blue Cargo. As a Customer Success Manager, you will be the primary point of contact for your assigned customers and will be responsible for their entire experience with Blue Cargo through onboarding, implementation, adoption, expansion & retention. You will be responsible for renewals and play a key role in identifying business opportunities and delivering recurring moments of impact to expand our partnership by helping our customers solve problems and streamline their operational processes.

You will also play a critical role in the company by being the voice of the customer to improve our product and the overall customer experience by working closely with cross-functional teams such product, data science, engineering, sales, operations to achieve this.

We are looking for someone with past experience in a fast paced startup environment preferably within the logistics and/or technology industry. This role is Atlanta-based and overseeing key accounts in the area. You will be expected to be on-site 3x per week with customers.

• Relationship Management: Develop and maintain strong, long-lasting customer relationships throughout all levels and teams of their organization.
• Customer Engagements: Perform user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and overall client satisfaction.
• Growth & Expansion: Identify new business opportunities and develop account plans to ensure customer retention and expansion. Collaborate with the sales team in the solutioning and closing of expansion opportunities.
• Success Metrics: Continuously monitor and track usage performance and key performance indicators (KPIs) related to customer satisfaction and retention. Leverage these to understand how customers are using the product and identify ways for them to increase usage to effectively increase their ROI.
• Customer Advisory: Act as a trusted advisor to customers, understanding their goals and challenges while being able to tie Blue Cargo's solutions to implement process improvements & savings opportunities.
• Customer Advocacy
  :
  Advocate for customers internally to relay feedback and insights to the product, sales, and other cross-functional teams to shape our product roadmap.
• Product Expertise: Become an expert in Blue Cargo's product internally & externally to be able to continuously work collaboratively to solve product,…