Genesis Service Associate

Job Description - Genesis Service Associate (260000OX)

Job Description

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact—and working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

The Genesis Service Associate is responsible for the daily operational activities of the Genesis Platinum Team by delivering superior customer experience by executing effective active listening, excellent communication, and problem solving to address customer needs. Primary responsibilities include inbound/outbound call handling, complaint management, compliance, and Servicing Support tasks.

Receive inbound calls from Genesis customers to address both customer service and lease-end needs and/or complaint resolution.

Initiate outbound calls to follow up with customer requests, proactively assist servicing accounts to support escalated issues, and/or to educate Genesis customers on lease-end options.

Perform limited Backoffice functions to provide Genesis customers enhanced customer service experience and reduce wait time for specific request.

Qualifications

Minimum 2-4 years of related work experience in a customer service or lease-end environment.

High School Diploma or GED required.

Bachelor’s degree or equivalent work experience preferred

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

Strong verbal, written and interpersonal communication skills to deliver superior customer experience.

Must be self-motivator and self-starter.

Exceptional listening, critical-thinking and analytical abilities to grasp key points from detailed phone calls and reports.

Exceptional organizational and time-management skills.

Ability to communicate professionally and build effective relationships with customers, dealers, and internal stakeholders at all levels.

Ability to multitask and successfully operate in a fast paced, team environment.

Must adapt well to change and successfully set and adjust priorities as needed.

Ability to work well under pressure and meet deadlines.

At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Vehicle perks - monthly vehicle allowance plus purchase and lease discounts

Comprehensive health coverage - medical, dental, and vision plans

Employer-funded HSA contributions to help reduce healthcare costs

401(k) with company match and immediate vesting from day one

100% company-paid life and disability insurance

Wellbeing benefits including fitness and health resources

Leadership programs and career development that support continuous learning

Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive-personally and professionally.

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace - because we believe diversity builds stronger teams. We comply with all applicable…