Customer Service Specialist

Customer Service Specialist I

Panther Dining at Georgia State University is seeking to hire a Customer Services Specialist I. Georgia State University is a vibrant community in the heart of Atlanta. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

What makes GSU a great place? Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting.

What will you do? This position is responsible for greeting and acknowledging customers, maintains outstanding solid product knowledge and all other aspects of customer service standards. This position may require you to be cross trained for another position and/or responsibility in order to provide both back-up for a department as well as to supplement resources needed during certain times of the year.

Duties and responsibilities include:
Attentive to guest needs; communicates customer request to management. Accurately and efficiently utilizes POS systems and maintains all cash and media at the registers. Maintains awareness of daily menu items and knowledge of meal plans. Counts and reconciles funds during shifts to ensure adequate funds. Restocks assigned supplies and brochures. Accurately records patron counts. Maintains neat appearance at the registers and in the front of house areas.

Keeps beverage machines, napkins holders, silverware, plates, bowls, and cups filled and maintained. Helps keep table and service areas clean. Performs other related duties as assigned.

Qualifications:

Minimum requirements:

High school diploma or GED and one year of customer service, administrative, or office experience; or a combination of education and related experience. Preferred hiring qualifications:
Previous customer service experience.

Physical requirements:

Extended standing, walking, ability to bend, stoop, reach and climb ladders. Ability to work in all temperature conditions. Ability to lift 35 pounds. Flexible schedule to include nights and weekends.

College/Business Unit:
Auxiliary & Support Services Department:
Panther Dining

Location:

Atlanta Campus Shift: Varies Salary: $32,400-$38,900 Pay Grade: G007 FLSA Status:
Non-Exempt Job Type: Full Time (Benefits Eligible)