Teller- Member Service Representative

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail;

performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

Provides front line member service and is the first impression in the branch

Processes deposits, withdrawals, and payments for member accounts

Prepares and completes documentation for products and services

Opens and closes member accounts

Assists members with basic debit/credit card needs

Balances cash drawer daily

Provides general Credit Union information to members

Essential Qualifications and

Competencies:

High school diploma required

Some college experience preferred

Cash handling and/or service experience required

Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union Accurately conveying detailed or important instructions

Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision

Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together

Ability to sit for up to eight hours