Gwcc Facility Services Operator

GWCC FACILITY SERVICES OPERATOR (47630)# GWCC FACILITY SERVICES OPERATOR (47630)
Atlanta - Atlanta, GA 30313## Overview Salary Range $15.00 - $15.00## Description
** GWCCA FACILITY MANAGEMENT OVERVIEW
** The Georgia World Congress Center Authority (GWCCA) Campus Operations function is responsible for delivering safe, efficient, and exceptional facility operations that support world-class events and guest experiences. Through strong operational oversight, vendor partnerships, and team leadership, Campus Operations ensures the Authority’s facilities operate at the highest standards of quality, safety practices, incident response, and preventive maintenance.
** GWCCA FACILITY SERVICES OPERATOR POSITION SUMMARY
** The Authority is currently hiring a part-time Facility Services Operator to join Georgia World Congress Center. The Facility Services Operator is primarily responsible for receiving and routing calls, logging campus maintenance incidents and inquiries, prioritizing and dispatching work orders, communicating and interacting with internal and external customers while providing exceptional and professional phone services. Successful candidates embody the Authority's core values of authenticity, accountability, and collaboration while carrying out the essential duties and responsibilities of the position.

Candidates under final consideration must complete a criminal history evaluation and drug screening as a condition of employment.
** GWCCA FACILITY SERVICES OPERATOR WORK ENVIRONMENT
*** Typical work hours are in-office Monday through Friday from 7am – 5pm, with occasional evenings or weekends based on event schedules.
* Fast-paced, professional work environment in a dynamic convention, sports, entertainment, and hospitality venue.
* Supports event-based business which may require irregular work hours, flexible scheduling, and availability to support evenings, weekends, holidays, and special events based on operational needs.
* Work performed in varying event facilities and conditions across the Authority's campus (indoors and outdoors).
* May be expected to perform or respond effectively to changing priorities, time-sensitive operational issues, and emergency situations while maintaining composure under pressure.
* Requires frequent interaction with large crowds in public venue and event settings while maintaining professionalism, composure, and exceptional customer service.
** GWCCA FACILITY SERVICES OPERATOR PHYSICAL DEMANDS
** The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
* Requires the ability to remain seated and maintain concentration for extended periods while monitoring maintenance communications, operating computer systems, and accurately documenting information.
* Requires frequent use of hands and fingers to operate computers, keyboards, telephones, radio consoles, facility maintenance communications systems, and other related equipment with speed and accuracy.
* Requires sufficient visual acuity to read computer screens, maps, addresses, caller information, dispatch information, alerts, and other digital and written materials accurately and efficiently.
* Requires sufficient hearing and auditory discrimination to receive, interpret, and respond accurately to telephone calls, radio transmissions, alarms, and multiple simultaneous communications, including communications that may be unclear, distressed, or received in high-noise environments.
* Requires the ability to speak clearly and communicate effectively for extended periods, including the ability to obtain and relay…