Customer Care Lead: Guest Experience & Ops
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual
GoTo Foods, LLC is seeking a Customer Care Lead to manage the day-to-day operations of the Customer Care function and to lead a ten-person outsourced vendor team in Barranquilla, Colombia. You will coach specialists, align workloads, and ensure service levels and guest satisfaction across all touchpoints.
The role partners with internal teams and vendor leadership to resolve escalations, identify trends, and drive process improvements for a consistent guest experience across the GoTo Foods
We are looking to fill the Customer Care Lead:
Guest Experience & Ops position at GoTo Foods, LLC in Atlanta, GA, United States.
This role is for the Customer Care Lead:
Guest Experience & Ops role at GoTo Foods, LLC.
We are seeking a motivated Customer Care Lead:
Guest Experience & Ops to join GoTo Foods, LLC in Atlanta, GA, United States.
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