Hybrid Escalations Team Lead - Customer Service
Listed on 2026-10-06
-
Customer Service/HelpDesk
Customer Success Management, Bilingual, Client Relationship Management, Spanish Customer Service -
Management
Client Relationship Management
City of Atlanta’s ATL
311 is seeking an Escalations and Back Office Team Lead to drive productivity, performance, and customer service excellence across the department.
You will oversee processing escalations from multiple channels, lead the back office team, ensure SLAs, QA, and accurate communications, and support continuous improvement initiatives. This hybrid role combines remote and in-office work to meet operational needs.
This opening is for the Hybrid Escalations Team Lead
- Customer Service role at City of Atlanta.
Are you ready to take on the Hybrid Escalations Team Lead
- Customer Service role at City of Atlanta?
We would love to welcome a new Hybrid Escalations Team Lead
- Customer Service to our organisation in Atlanta, GA, United States.
For the Hybrid Escalations Team Lead
- Customer Service position at City of Atlanta, we are reviewing applications now.
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