Customer Success Advocate

We are seeking a Customer Success Advocate (CSA) to join our dynamic Customer Success team. This role focuses on enhancing customer satisfaction, improving product adoption, and supporting Sage HCM’s Customer Journey. As a CSA, you will act as a trusted product expert, assisting Account Managers with inquiries, resolving customer concerns, and driving greater engagement through milestones, references, and Community involvement.

3 days per week onsite

• Be a leading product expert for Account Manager inquiries
• Increase product adoption based on interacting with Sage HCM customers as product-related questions arise
• Serve as a liaison between Customer and Internal Teams to provide detailed customer requirements for solutions
• Subject matter expert in Sage HCM solutions and module add-ons
• Help drive Product Management roadmap through the voice of the Customer
• Work alongside Customer Strategy & Value Teams to drive product adoption
• Monitor product usage and patterns
• Recommend training paths for success by customer role
• Support escalation management
• Customer Account Review participation leading Value Assessments
• Aid in the development and execution of customer onboarding deliverables
• Participate in Community Q&A

• Bachelor’s Degree in Business, Accounting, or a related field required
• Proficiency in HCM software and accounting software platforms
• Strong knowledge of HR and Payroll software
• Professional services, solution consulting, or consulting backgrounds desired
• Ability to interact with customers, review complex requirements, and provide detailed solutions
• Ability to work with other departments at Sage HCM and Intacct (Professional Services, Support, Product Management, Engineering, Sales, etc.)
• Strong written and verbal communication skills required

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

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Customer Success Advocate

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

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