Front Office Admin

Description

We are seeking a friendly, organized, and dependable Front Office Administrator to join our dental team. The Front Office Administrator is responsible for creating a welcoming patient experience while managing the day-to-day administrative and scheduling functions of the dental office. The ideal candidate is professional, detail-oriented, compassionate, and comfortable working in a fast-paced healthcare environment.

• Greet patients warmly and provide excellent customer service.
• Answer and manage incoming phone calls, emails, and patient inquiries.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Maintain an accurate and organized patient schedule to maximize office efficiency.
• Check patients in and out and collect copayments, deductibles, and outstanding balances.
• Verify dental insurance eligibility and benefits.
• Obtain and maintain accurate patient demographic, insurance, and medical information.
• Explain treatment costs, insurance benefits, payment options, and financial policies to patients.
• Prepare and submit dental insurance claims and follow up on outstanding claims.
• Process payments and maintain accurate financial records.
• Assist with treatment plan presentations and help patients understand their financial responsibilities.
• Monitor accounts receivable and assist with insurance and patient balance follow-up.
• Maintain patient confidentiality and comply with HIPAA and office policies.
• Coordinate communication between patients, dentists, hygienists, and dental assistants.
• Maintain a clean, organized, and professional front office.
• Assist with administrative tasks, correspondence, scanning, filing, and documentation.
• Support the dental team with other duties as needed.

• High school diploma or equivalent required.
• Previous dental, medical, healthcare, or customer-service experience preferred.
• Experience with dental insurance verification and claims is highly preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Comfortable handling payments and discussing financial matters with patients.
• Professional, friendly, and compassionate demeanor.
• Strong attention to detail and accuracy.
• Ability to multitask and remain calm in a busy office environment.
• Proficiency with computers, email, Microsoft Office, and dental practice management software.
• Ability to maintain patient confidentiality and demonstrate sound judgment.

• 1–3 years of experience in a dental or medical front office.
• Knowledge of dental terminology, CDT codes, and insurance procedures.
• Experience with dental practice management systems.
• Experience with treatment coordination and patient financing.
• Familiarity with insurance portals and electronic claims submission.

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