Designer, Product Designer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

• Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success.
• Perform competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process.
• Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant.
• Design omni-channel experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption.
• Deliver experiences that have been validated through experimentation, testing and optimization.
• Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess).
• Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities.
• Manage across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
• Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments.

• User experience design experience

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability.
• Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience).
• Strong collaboration with product managers, software engineers, and agilists to execute product vision and roadmap.
• Facilitation of cross‑functional human-centered design sessions to build empathy for users, create alignment on customer pain‑points, and to identify continuous improvements for the product roadmap.
• Preferred skills: design‑thinking, user‑centered design, product strategy, vision and planning, product development, channel alignment and management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics.

This role sits on the Small Business Money Movement Design team, which focuses on delivering ACH experiences that meet the complex needs of business owners. You will design end‑to‑end batch and single ACH payment flows that support advanced digital money movement capabilities prioritized within Business Banking. The work requires translating regulatory, risk, and entitlement constraints into clear, intuitive experiences that improve customer outcomes across the Move Money journey.

You’ll partner closely with product and engineering teams to shape requirements and ship high‑quality designs that enable consistency across ACH and related money movement solutions. As part of a segment‑aligned design model, this role directly contributes to improving digital engagement and strengthening the bank’s position in the business payments ecosystem.

This role is hybrid. Team members who are in a hybrid role typically spend three days a…