Educational Analyst II - Emory College of Arts and Sciences

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

KEY RESPONSIBILITIES:

* Coordinates school-wide efforts that support the teaching and learning mission of the University.

* Supports departmental efforts that benefit the teaching and learning mission of the University.

* Acts as Incident Coordinator back-up to oversee team workflow and to ensure service level agreement expectations are met.

* Utilizes incident and service request software to manage and track support calls and tickets; interacts with customers to troubleshoot and resolve technical issues.

* Communicates and collaborates with the Service Desk to streamline troubleshooting issues, and provides assistance in improving processes for effective and efficient response.

* Analyzes customers' messages to determine best courses of action, resolve issues and answers efficiently, and improve processes for meeting future requests.

* Analyzes and tests upgrades to identify major and minor issues and upgrade inconsistencies.

* Analyzes and tests QA environments and system patches to make preparations for deployment to production, ensuring that use cases are created and business improvement objectives are met.

* Prepares and schedules training courses and workshops to provide users with numerous tools and functions.

* Delivers courses and workshops on educational topics and application features, providing expertise for tools based on users' needs.

* Drives the use of video and audio capture solutions to provide users with access to remote and archived training materials.

* Develops step-by-step documents, videos and web-based guides to support the user community and promote self-service.

* Consults with departments and professional schools to broadly apply best practices for instructional technologies and overall pedagogical quality.

* Consults with faculty on assessment techniques to report on learning outcomes.

* Reviews effectiveness of training programs and may implement improvements.

* Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

* A bachelor's degree and two years of experience in instructional and academic technology support or a related field, OR an equivalent combination of education, training and experience.

ADDITIONAL

JOB DETAILS :

* The Educational Analyst II works to ensure rigorous and engaging course design and integration of technology across the College curriculum.

* An essential member of the ECAS Learning Design & Online Education team, the Educational Analyst II designs and leads pedagogical training for College faculty members, especially those teaching online, and engages in 1:1 course design support, especially for high-impact/high-enrollment courses.

* Over 100 online courses are offered by Emory College every summer, accounting for over 85% of summer enrollments, and each of these courses are developed in collaboration with the Emory College Learning Design team.

* Partner with College faculty and departments to identify learning design and academic technology needs in on-campus and in-person teaching and develop strategies to meet those needs

* Design and deploy learning design trainings including Emory College Online Teaching Strategies (ECOTS) and continuous improvement processes to ensure the highest quality online teaching and online course offerings.

* Identify teaching and learning design support needs for Emory College faculty, including around the use of AI, and develop resources to address these needs, including workshops, self-paced resources, new tools or technologies, etc.

* Partner with faculty and departments to identify high impact learning opportunities and to support of those courses/programs with enhanced learning design and academic technology deployment

* Partner with departments to develop new online programs and offerings (examples may include Masters degree programs, summer institutes, etc.) and to support remote teaching needs that may arise

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