Sr. Coordinator; L6), Global Personalization and Language

How you’ll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines, Inc. has multiple openings for Sr. Coordinators (L6), Global Personalization & Language in Atlanta, GA.

• Coordinate and develop Delta’s language personalization communications roadmap, focusing on the customer marketing experience.

• Collaborate across teams to assess localization requirements for international markets andmanage project workflows, needs, inputs, and relationships with translation vendors to ensure quality translations.

• Support Delta teams in delivering the right message to international audiences anddrive strategic implementations and improvements to grow a “Localization Centerof Excellence” at Delta.

• Consult with stakeholders to identify and implement key initiatives for better customer approach, partnering with business leaders to determine customer needs and oversee projects from inception to completion.

• Ensure continuity and optimization of translation processes for international branches, increasing personalization and team efficiencies through new best practices and tools.

• Support strategy development, including trainings and reports, and establish and monitor the quality of messages shared with passengers.

• Coordinatetrainings and onboarding for translation workflows, develop tracking, trending,reporting, and process flows, and support benchmarking and innovation strategy development.

• Lead the execution of the language personalization communications roadmap, managing theTrip Comms translation initiative and overseeing scaling and integration efforts.

• Serve as Delta’s Brazilian Portuguese Subject Matter Expert, ensuring quality and consistency across all communication channels including Social.

• Collaborate with international teams for seamless integration of translation workflows andmanage relationships with external translation vendors.

• Provide training and onboarding for new translation workflows and drive innovative approaches in language personalization to enhance customer engagement.

• Leverage Delta’s joint venture with LATAM Airlines to enhance international communication strategies and initiatives in Latin American region.

• Telecommuting permitted 2-3 days per week. 5% international and domestic travel.

Bachelor’sdegree in Marketing, Business Administration, Hospitality Management, or arelated field, and 3 years of experience in marketing.

Must have work experience in:

• Localization and processes within
  
  Latin American Markets including Translations Management Systems:
  Trados,One Link, and Localization Quality Assurance (LQA);

• Data analysis and reporting with regional insights:
  Excel, Google Sheets, and Salesforce;

• Project management in international and multicultural contexts:
  Smartsheet, Adobe Workfront, Microsoft Teams, andhybrid project management using Agile and Waterfall;

• Market research and analysis focusedon Brazilian and LATAM consumers including Net Promoter Score analysis for consumer loyalty;

• Content strategy development for Brazilian audiences using Canva and Adobe; and

• Vendor and stakeholder management for LATAM Partnerships using Salesforce and Invoice works.

• Must have Native-Level Fluency in Portuguese and Advanced Proficiency in Spanish.

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support,…