Training Coordinator; TEMPORARY

Training Coordinator

The purpose of this classification is to serve as the training coordinator for the frontline, floor, call center and billing. We are seeking a highly motivated and organized Training Coordinator to join our team. The Training Coordinator will be responsible for planning, coordinating, and implementing training programs that enhance the skills and knowledge of our employees. This role requires excellent communication skills, attention to detail, and a passion for employee development.

This is a temporary position.

Please note:

Failure to fully complete both the Work Experience and Education sections may result in your application being denied. To be considered for employment, all required sections must be completed in full. Please do not enter "See Resume" in place of providing the requested information.

• Develop and implement training programs and workshops for employees at all levels within the department.
• Coordinate logistics for training sessions, including scheduling, venue arrangements, and materials preparation.
• Collaborate with management team to identify training needs and develop customized training solutions.
• Maintain and update training records and documentation, ensuring compliance with regulatory requirements.
• Evaluate the effectiveness of training programs through feedback and assessments, making improvements as needed.
• Assist in the development of training materials, including manuals, guides, and online resources.
• Stay current on industry trends and best practices in training and development.
• Facilitate new employee onboarding programs and coordinate continuing education requirements.
• Maintain e-learning modules for remote and self-paced training options.
• Conduct training needs assessments across departments to identify skill gaps.
• Monitor regulatory changes affecting utility operations and update training materials accordingly.
• Performs other related duties as necessary.

Associate's degree with supervisory experience or a minimum of 24 months' experience in customer service or banking operation or any equivalent combination of education training and experience which provides the required knowledge, skills and abilities for this position. Bilingual preferred.

• Considerable knowledge of the operation and responsibility of the Customer Care Department
• Ability to perform all Customer Care duties accurately and efficiently to included (Customer Resource Specialist, Call Center, Floor & Billing responsibility)
• Knowledge of modem office practices, methods, equipment, and standard clerical procedures
• Knowledge of basic accounting principles and practices
• Knowledge of City and State codes and ordinances
• Knowledge of utility billing and tax billing systems
• Ability to handle difficult customers
• Ability to establish and maintain effective working relationships with City employees, City officials, and the general public
• Ability to work independently and meet all deadlines
• Ability to communicate clearly and effectively, orally, and in writing. Supervisory Controls:
This position is under the direct supervision of the Customer Care Manager/Director Guidelines:
Guidelines include City and State codes and ordinances. Complexity:
This position is responsible for overseeing the training and activities of Customer Service Representatives Scope and Effect :
This position ensures orderly operation of staff training and precise monitoring of staff growth. Personal Contacts:
Contacts are with co-workers, Mayor and Council, attorneys, auditors, bankers, business owners, other City employees, and the general public. Purpose of Contacts:
The purpose of these contacts is to resolve problems and give and/or exchange information. Physical Demands:
This position requires standing, walking sitting, lifting up to 25 pounds, carrying pulling, climbing, stooping, kneeling, reaching handling speaking, seeing and hearing. Work Environment:
Work is typically performed sitting at a desk in an office environment, with a moderate level of noise. Supervisory and Management Responsibility:
This position trains all new hires and re-trains all staff in various areas of need.