Senior Learning Performance Consultant

The Senior Learning Performance Consultant is a hybrid strategic learning consultant and expert facilitator who diagnoses business and workforce performance needs, shapes practical learning and performance solutions, and facilitates experiences that build capability and improve outcomes. This role partners with business leaders, subject matter experts, Learning Operations, Learning Design, and matrix partners to translate business strategies and capability gaps into right-sized, learner-centered solutions.

The role applies Learning and Performance Consulting practices to clarify performance problems, identify root causes, reduce unnecessary complexity, and focus solutions on the behaviors, resources, tools, and conditions that most directly improve outcomes. The consultant does not default to training; they determine whether facilitated learning, performance support, coaching, communications, process enablement, leader reinforcement, or a blended approach is most appropriate.

The role also advances AI readiness and digital capability within Learning & Development by responsibly applying AI-enabled tools and advising stakeholders on effective, ethical, role-relevant adoption. This position reports to the Director, Global Learning Consultation & Delivery.

• Consult with leaders and stakeholders to define business outcomes, performance expectations, audience needs, root causes, and success measures before recommending solutions.

• Diagnose workforce performance challenges using context, stakeholder input, learner data, and performance indicators to identify trends, risks, and capability needs.

• Build trusted relationships with internal clients, senior leaders, subject matter experts, HR partners, facilitators, vendors, and strategic partners to align learning efforts with business and talent priorities.

• Translate capability requirements into scalable learning and performance strategies that support workforce readiness, organizational effectiveness, and business growth.

• Apply Learning, Human Performance Improvement, and iterative design practices to right-size solutions, reduce waste, test assumptions, incorporate feedback, and improve adoption, transfer, and performance impact.

• Determine whether a need is best addressed through facilitated learning, performance support, coaching, job aids, communications, process enablement, leader reinforcement, or a blended solution.

• Recommend scalable solutions that balance learner experience, stakeholder needs, operational efficiency, and measurable business outcomes.

• Evaluate solution effectiveness, adoption, transfer, and business impact; use data and stakeholder feedback to improve solutions and inform future capability investments.

• Design, curate, implement, and improve facilitated learning experiences that build professional, leadership, and enterprise capabilities through discussion, practice, reflection, application, peer learning, and leader-enabled transfer.

• Facilitate complex learning experiences for individual contributors, managers, leaders, and teams using inclusive approaches that engage diverse perspectives and move participants from awareness to behavior change.

• Develop or adapt instructional, facilitation, communication, reference, or performance-support materials needed for timely and effective implementation.

• Serve as a steward of the learner experience by advocating for practical, relevant, inclusive, and business-aligned solutions.

• Responsibly use AI-enabled tools to strengthen consultation, research, data and content analysis, curation, solution design, facilitation planning, learner support, evaluation, reporting, and continuous improvement.

• Assess AI-related capability needs with leaders and stakeholders and design learning or performance solutions that build employee confidence, adoption, and effective application of AI in the flow of work.

• Advise stakeholders on ethical, effective, and role-relevant AI adoption, including opportunities to improve productivity, personalizing learning support, surfacing insights, and accelerating capability development.

• Stay current on emerging AI technologies, workforce trends, and learning innovations; translate insights into recommendations that improve learning effectiveness and organizational capability.

• Partner with Learning Operations, Learning Design, business stakeholders, and subject matter experts to define scope, outcomes, deliverables, resources, timelines, communications, measurement plans, and implementation milestones.

• Lead initiatives from intake and discovery through implementation, facilitation, sustainment, measurement, and continuous improvement.

• Manage multi-program documentation, client profiles, stakeholder communications, implementation plans, marketing and communication support, and reporting with…