TechOps Continuous Improvement Trainer

Continuous Improvement Trainer

The Continuous Improvement Trainer develops Lean capability across Tech Ops by delivering training programs, facilitating workshops, coaching leaders and employees, and supporting deployment of the Tech Ops Lean operating system ("Flight Path"). This role is responsible for building proficiency in Lean principles, Daily Management, Structured Problem Solving, leader standard work, and continuous improvement methodologies.

The position partners with operational leaders, frontline employees, and Continuous Improvement teams to develop the knowledge, skills, and behaviors required to successfully deploy and sustain the Tech Ops Lean Transformation while accelerating development of future facilitators, frontline leaders, and Continuous Improvement practitioners.

Roles and Responsibilities:

• Deliver Flight Path training programs, workshops, simulations, bootcamps, and learning events that build Lean capability across Tech Ops.
• Facilitate Structured Problem Solving, action planning, and capability development activities that support operational excellence and continuous improvement objectives.
• Coach leaders, facilitators, and employees on Lean methodologies, Daily Management, standard work, and Flight Path principles.
• Support Kaizen events and transformation initiatives through facilitation, training, coaching, and capability-building expertise.
• Develop and continuously improve training materials, curricula, simulations, exercises, and learning content.
• Deliver instructor-led classroom training, virtual learning experiences, workshops, and simulation-based learning programs.
• Assess learner proficiency and provide coaching, feedback, and development recommendations to improve capability and application of Lean concepts.
• Collaborate with Continuous Improvement Managers, Coaches, and operational leaders to identify capability gaps and support workforce development plans.
• Evaluate training effectiveness and recommend improvements to learning methods, content, and delivery approaches.
• Practice safety-conscious behaviors in all operational processes and procedures and promote a culture of safety throughout the organization.