Learning & Development Manager, Sales University

• Drive the strategy, development, and execution of training programs tailored to the USIS sales organization
• Lead, develop, and mentor an Instructional Designer while managing project priorities and maintaining accountability for end-to-end execution
• Develop and execute the Sales University training strategy and roadmap covering product, tools, and sales skills training
• Manage design tool renewals, licenses, access permissions, and payments
• Collaborate with Product Marketing, HR, and Sales Operations & Enablement on sales training and change management
• Review and approve training content and communications for instructional integrity
• Observe instructor-led training, provide feedback, conduct focus groups, and recommend program improvements
• Lead instructional design governance to ensure brand consistency and high learner experience standards
• Manage the external sales skills training vendor relationship, contract utilization, budget, learning roadmap, and business reviews
• Ensure LMS compliance and cross-train team members as Workday Learning content managers
• Track instructional design projects in Smartsheet and maintain organized project folders weekly
• Analyze learning data in Tableau to identify trends, skill gaps, and relationships between learning and performance
• Facilitate virtual and in-person training programs as needed

• Minimum Bachelor's Degree in Instructional Design, Education, Human Resources, Business, or a related field of study
• Minimum 7 years of professional experience in a learning and development role in a corporate environment
• Minimum 1 year of proven experience leading, coaching, and developing a team of learning professionals
• Demonstrated success managing external vendor relationships, monitoring contract utilization, and managing learning budgets
• Experience with instructional design tools such as Articulate 360, Rise, Storyline, and Camtasia
• Experience with Workday Learning, Smartsheet, and Tableau
• Deep, demonstrated knowledge of adult learning and best practices in instructional design and facilitation
• Active industry certification, such as CPTD, is a potential differentiator
• Previous experience or deep familiarity with B2B selling principles and sales-team operational/enablement challenges is a potential differentiator
• Demonstrated experience researching and leveraging modern AI tools to accelerate and optimize instructional design productivity is a potential differentiator

Demonstrates expertise in developing and executing training programs tailored to sales organizations, with a strong focus on instructional design, vendor management, and data analysis. Proficient in utilizing learning management systems and instructional design tools to enhance training effectiveness and learner experience.

• Instructional Design
• Vendor Management
• Learning Management Systems (LMS)
• Data Analysis in Tableau
• Team Leadership

• Instructional Design
• Adult Learning Principles
• Sales Training Development
• Project Management
• Budget Management
• Data Analysis
• Training Program Facilitation
• Content Review and Approval
• Change Management
• Learning Roadmap Development

• Mentoring
• Collaboration
• Feedback Delivery
• Communication
• Coaching

• CPTD

• B2B Selling Principles
• Sales Operations
• Sales Enablement
• Learning and Development
• Corporate Training

• Articulate 360
• Rise
• Storyline
• Camtasia
• Workday Learning
• Smartsheet
• Tableau