Training Instructor

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Excellent single/family health, vision and dental PPO with 70% employer
contribution & 401K.

With more than 25 years on the front lines of
the battle for economic justice, the Neighborhood Assistance Corporation of
America (NACA) fights on behalf of working people against predatory and
discriminatory lending practices, and ensures that its Members can build
strong, stable neighborhoods through affordable home ownership in urban and
rural areas nationwide. NACA is a high-profile organization with over two
million Members and a tremendous track record of success assisting hundreds of
thousands of homeowners and home buyers. NACA has set the national standard for
assisting low to moderate income people achieve the dream of affordable
home ownership. NACA is growing its local offices nationwide and adding
additional staff and locations to significantly increase the number of people
and communities it serves with its extraordinary mortgage programs.

The Staff Trainer/Development (“Trainer”) is responsible for the development and
delivery of training programs to new hires and existing staff in both classroom
settings and web-based. This includes training for NACA’s various departments and
staff in NACA’s offices nationwide .
He/she designs instructional workbook materials including hands-on
experiences, worksheets, course objectives and course agendas. The Trainer is also r esponsible for providing support through mentoring, observation and feedback. He/she identifies opportunities for and delivers virtual training events and employs rapid course development methodologies to quickly meet the staff’s training needs. The Trainer must have experience or quickly learn NACA’s Purchase program, in addition to all services and functions provided by NACA staff.

The Trainer is considered the Subject Matter Expert for all staff members. He/she reports directly to a senior executive manager and works closely with the H.R. department, national management, and adheres to directions of NACA’s CEO and national management.

Plan,
conduct, coordinate and implement a comprehensive training program for the staff.

Resource for
counselors seeking or needing additional training.

Effectively
deliver training through a variety of approaches including on-line webinars, face-to-face, one-on-one mentoring, and training the local leaders.

Learn
internal systems and processes to be a supportive resource able to field questions about a variety of underwriting topics.

Work with managers and others to reinforce the current curriculum, and continue building a training platform to focus on excellent customer service and increasing productivity.

Designs, develops and updates the training materials including manuals, desktop procedures, computer based training modules, and evaluation assessments.

Assist with the development and maintenance of policies, procedures and guidelines.

Monitor and stay current with procedural, administrative and system changes to ensure training and policies/procedures are effective, updated and consistent.

Develop a training program that is unique to NACA’s goals, values and mission statement.

Enhance staff productivity, consultative skills, understanding of the Policies and Procedures, product knowledge and available resources.

Plans, prepares, and delivers training that maintains an environment where staff are actively engaged in meaningful learning experiences.

Maintains learner records in the Class Marker and related systems – i.e. Test scores.

Make one-on-one contact with staff for issue identification and/or…