Operations Learning Manager

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

The Operations Learning Manager independently leads training and employee-readiness support for assigned markets and operations. Serving as the primary training partner for assigned business areas, the position delivers bilingual learning programs, assesses learner readiness, provides coaching, and identifies opportunities to improve employee performance. The role also designs and adapts learning solutions, develops and maintains operational knowledge content, and manages assigned training and content initiatives.

In partnership with business leaders, internal Performance Enablement teams, vendor partners, and subject matter experts, the position localizes complex automotive finance concepts, processes, and requirements into accurate, effective, and culturally relevant learning and knowledge experiences in Spanish while maintaining alignment with enterprise standards and business objectives.

• Lead Training Delivery and Employee Readiness:
  Plan and deliver new hire, refresher, and other assigned training programs for the localized operation in English and Spanish using established curriculum and facilitation standards. Create an engaging and inclusive learning environment, adapt delivery to learner and cultural needs, assess learner readiness, and provide coaching and feedback. Analyze learner and performance trends and recommend improvements that strengthen employee readiness and business outcomes.
• Design and Improve Bilingual Learning Solutions:
  Design, develop, adapt, and improve learning programs, courses, activities, and supporting materials based on business objectives, learner needs, content complexity, and desired performance outcomes. Translate and adapt complex United States automotive finance concepts and enterprise learning content into clear, accurate, and culturally relevant Spanish while preserving business meaning, instructional intent, and operational requirements. Use learner feedback, assessment results, available performance information, and business input to evaluate effectiveness and implement improvements.
• Manage Training and Content Projects and Business Partnerships:
  Manage assigned training, learning, and knowledge initiatives from needs analysis and planning through development, implementation, and evaluation. Establish timelines and deliverables, coordinate dependencies and stakeholder input, manage risks and competing priorities, and elevate significant barriers or decisions as appropriate. Consult with localized business leaders, internal Performance Enablement teams, vendor partners, and subject matter experts to identify capability needs and recommend practical solutions aligned with enterprise standards, local cultural and language considerations, and business priorities.
• Develop and Govern Bilingual Operational Knowledge:
  Create, translate, update, organize, and maintain English- and Spanish-language operational knowledge content for the localized operation in accordance with established content and governance standards. Ensure information is accurate, clear, searchable, usable, and culturally appropriate. Identify and address outdated, incomplete, inconsistent, or duplicative content and recommend improvements to content structure, accessibility, lifecycle management, and the employee knowledge experience.

• Minimum 5–7 years of progressive experience in operations training, learning and development, instructional design, knowledge…