Digital Solutions Lead, Patient Services; Immunology

Position: Digital Solutions Lead, Patient Services (Immunology)
Make your mark for patients

We are looking for a Digital Solutions Lead, Patient Services (Immunology) who is strategic, collaborative, and impact‑driven to join us in our Patient Services – Immunology team.

This role can be Hybrid (40% on site precence  in Atlanta, Raleigh or Boston) or Remote (up to 20% onsite presence) and requires 20% domestic travel.  About the role

You will lead the design, execution, and evolution of digital solutions that power patient support and patient service programs across Immunology. Acting as the single digital owner for patient and healthcare professional services, you will translate strategy into execution by building scalable, technology‑enabled capabilities that improve access, onboarding, engagement, and long‑term adherence. This role blends strategic roadmap ownership with hands‑on delivery, driving measurable outcomes for patients, healthcare professionals, and internal teams.

Who you’ll work with

You will be working in a highly cross‑functional environment alongside Patient Services Operations, Patient and Healthcare Professional Experience teams, Commercial and Brand Marketing, Market Access and Reimbursement, Medical Affairs, Information Technology, Data and Analytics, Legal, Compliance, Regulatory, and Privacy partners. Externally, you will collaborate closely with digital health vendors, technology providers, and specialty pharmacy partners. This role serves as a central connector across teams, ensuring alignment, adoption, and impact.

What you’ll do Define and execute a multi‑year digital enablement roadmap for patient services

Lead implementation and optimization of digital platforms supporting patient and provider journeys

Improve patient onboarding, engagement, adherence, and persistence through digital solutions

Establish performance indicators, dashboards, and actionable insights for decision‑making

Standardize end‑to‑end patient and provider service journeys across markets

Ensure regulatory, privacy, and data governance compliance across all digital initiatives

Interested? For this role we’re looking for the following education, experience and skills

Bachelor’s degree required; master’s degree preferred

Ten or more years of experience in pharmaceutical, healthcare, or digital health environments is required

Five or more years of experience in patient support or patient services operations is required

Proven leadership of end‑to‑end digital transformation initiatives is required

Strong project management, stakeholder influence, and vendor partnership experience is required

Ability to interpret complex data and communicate insights with executive presence is required

The reasonably anticipated salary range for this position is $ ,300 per year. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science. Why work with us? At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients.

We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your…