Learning Delivery Specialist - Trainer - Financial Services

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Regular Full-Time Administrative Headquarters, Atlanta, GA, US

3 days ago Requisition

Salary Range: $24.64 To $30.80 Hourly

Do you love helping others learn, grow, and succeed? Join our Learning & Development team as a Learning Delivery Specialist and use your facilitation expertise to create engaging learning experiences that drive employee performance and organizational success.

In this role, you'll facilitate instructor-led training programs for a wide variety of employee groups, including Tellers, Member Service Representatives, Financial Service Representatives, Contact Center employees, and back-office operations staff
. Training topics may include customer/member service, sales effectiveness, soft skills, leadership development, operational processes, systems training, and regulatory or compliance-related programs.

We're seeking an energetic facilitator who can confidently lead classroom and virtual training sessions, foster participation, and create a positive learning environment. Previous experience training Credit Union or Bank branch employees is a tremendous advantage

Position Status – Full Time, Non-exempt (hourly)

Reports To:

VP Talent Resources and Development

Target starting pay range: $24.64 - $30.80 per hour

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose :
The primary purpose of this position is to assist Center Parc Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”

The Learning Delivery Specialist plays a substantial role in the development of Center Parc team members. The Learning and Development specialist focuses on effective delivery and follow-up of training programs and curriculums.

Essential Duties and Responsibilities: Other duties may be assigned.

• Adhere to and deliver on Center Parc’s core values:
• Serve Exceptionally
• Commit to Better
• Find the Fun
• Invest in Integrity
• Follow the Numbers
• Go Forth and Conquer
• Protect with Passion
• Facilitate training sessions, workshops, and seminars for team members; ensure that learning objectives of each training event are met.
• Utilize interactive methods such as situational challenges, role play, case studies, and small group discussions to reinforce learning objectives and increase participant engagement.
• Recognize and act upon the need to adjust delivery style in consideration of participant feedback and reaction, participant dynamics, and your knowledge of the various adult learning styles.
• Convey educational content in a variety of modalities including face-to-face (in-person), hybrid, and online formats.
• As required, ensure the administration of any established or required test before and after training that are meant to measure knowledge gain.
• Gather feedback from participants through surveys and…