Field Support Specialist - Illinois & Midwest; IN, WI, IA, MO, MI

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform.

We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates.

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• This position may be based anywhere in the United States and includes travel as part of the responsibilities.
• This position requires on‑site presence in Remote US‑Non Cali, following a hybrid work model.
• This position requires on‑site presence in Remote US‑Non Cali, must report to the office every business day.

Acuity Brands Lighting is seeking a highly skilled and driven professional to join our team as a Regional Field Support Technician. This role requires a strong foundation in both mechanical and electrical systems and a demonstrated commitment to delivering exceptional technical support and customer service. Based near our Conyers, GA office, Support Technician will perform on‑site system startups, diagnostics, troubleshooting, and customer training for Acuity’s advanced lighting and control systems.

Service coverage will primarily include the state of Georgia and adjacent regions, with additional support in Mexico and Canada as required. Typical service engagements can range from one to five days in duration. The successful candidate will collaborate closely with internal Engineering Teams and Focus Factories to identify and communicate opportunities for continuous product and process improvement, based on insights gained during site visits.

• Managing project timelines while interfacing with customers and cross‑functional teams throughout Acuity Brands
• Owning and delivering customer solutions, and helping to build customer loyalty
• Supporting lean activities and seeking continuous improvements with our Production Facilities

• Perform on‑site service visits in accordance with Acuity Brands’ policies and procedures
• Diagnose, troubleshoot, program, and repair lighting and control systems
• Provide technical support to both internal teams and external customers
• Act as a subject‑matter expert during customer engagements and technical escalations
• Prepare detailed field reports following service calls
• Conduct on‑site training sessions for customers on system operation and maintenance
• Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements

• Having a degree in electrical engineering or a related technical discipline
• Minimum of 2 years’ hands‑on experience in a field service role with electrical and mechanical responsibilities
• Strong aptitude in electrical systems, control technologies, and schematic interpretation>
• Proficiency with Microsoft Windows operating systems
• Ability to communicate complex technical information clearly and effectively
• Demonstrated ability to work independently as well as collaboratively with cross‑functional teams
• Valid U.S. driver’s license and passport required
• Bilingual (Spanish/English) proficiency is a for international support

• Ability to lift and carry up to 75 lbs. frequently
• Comfortable standing, walking, stooping, or kneeling for extended periods
• Capable of working at heights up to 100 feet using ladders or lift equipment
• Willingness to work in a variety of indoor and outdoor…