Field Service Technician

Join to apply for the Field Service Technician role at JSI – Joe Solberg Inc.

Joe Solberg, Inc. provides innovative equipment and services to Paper Manufacturers across the United States. We are seeking a Field Service Technician to provide hands‑on mechanical service and perform mechanical audits at our customers’ sites for the Atlanta, Georgia area.

• Health insurance
• Company Issued Vehicle
• Vacation & Holiday Pay
• Dental insurance
• Vision insurance
• Tuition reimbursement
• Free Life insurance
• 401(k) with guaranteed matching
• Flexible spending account including dependent care
• Company car will be provided
• Credit card for expenses and fuel

This position will have close customer relationships that will range from maintenance personnel, operators, engineers, machine management personnel, and top operations leadership, and will be a key member of the JSI team. The role also requires solid communication skills and report writing.

Service Manager

• High School Diploma or GED
• Two – Three years’ experience in a Paper Mill environment
• Strong mechanical knowledge – previous skills as a Mill Wright preferred
• Strong interpersonal and communication skills
• Clear driving record
• Ability to create and compose written material
• Working knowledge of Word, Excel, and Outlook
• Knowledge of design techniques, machines (specific to the Paper Industry), tools, principals involved in precision technical plans, including reading and interpretation of blueprints and drawings
• Physically able to sit for long periods, crouch, stand, use hands, ears, arms, legs, and voice; able to lift and carry up to 90 lbs regularly
• Ability to troubleshoot and problem‑solve
• Ability to make reasonable and logical decisions based on rational thought processes and common industry methods and procedures

The Field Services Technician’s performance is measured by the results of the department as a whole, and with each assigned employee’s progress in improving their skill, experience and results.

• Provide weekly reports on time
• Safe weekly travel to and from customer sites
• Keep expenses in check
• Act promptly on all calls and leads, or follow them up
• Demonstrate good judgment when reporting major matters or problems to the Regional Sales/Service Manager
• Maintain a positive attitude and a cooperative working relationship with the Service Manager, Director of Sales, Regional Sales/Sales Manager, and other employees
• Perform all duties independently and expeditiously, with minimal supervision
• Adapt to changes in schedules
• Make optimal use of time during working hours
• Demonstrate good planning skills that fit the overall company goals
• Comply with company safety policies and customer safety policies
• Achieve overall customer satisfaction

This position requires significant travel in a vehicle (75%) with overnight stays. It involves working in Paper and Converting mills with no air conditioning, loud noise, and requires wearing ear, eye, and foot protection at all times.

Note:

This job description does not list all duties. You will perform other duties as assigned that are consistent with the nature of the job.

• The key to this position is to help the customer maintain his/her equipment while also generating sales opportunities for JSI (these will be identified in the reports you generate and then become the responsibility of the Sales Account Manager)
• Establish and maintain interpersonal relationships with customers
• Inspect, service, and repair equipment, including training on equipment use at the customer’s facility
• Help develop best practices. Continually work on processes to find better ways to improve the quality and service we provide to customers
• Work safely and maintain current safety cards for all paper mills that are serviced
• Recommend products and services to customers based on their needs and interests
• Update all account activity in CRM as well as contacts in the mill
• Prepare a variety of status reports, including weekly schedules, call reports, field service reports, and updates in CRM
• Communicate new products and service opportunities, special development information, or feedback gathered through field activity to the Regional Sales Manager
• Attend scheduled winder shutdowns as scheduled by the Service Manager
• Maintain Service Contracts
• Perform operator training for customers
• Perform other related duties as assigned by the Service Manager, Director of Sales, Regional Sales/Service Manager

Entry level

Full‑time

Engineering and Information Technology

Paper & Forest Products