Field Manager

Field Manager

Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions. With nearly a decade of industry experience, Kooner FMS helps fleets reduce downtime, extend vehicle life, and simplify operations through proactive maintenance programs and advanced technology.

As a family-founded and field-first company, we take pride in delivering trusted partnerships, exceptional service, and innovative fleet management solutions that keep America's trucks and trailers road-ready.

The Field Manager leads and supports a team of field technicians who service and maintain client-owned fleets. This role is responsible for technician hiring, training, performance management, and day-to-day KPIs to ensure high-quality, compliant, and timely service delivery. The Field Manager oversees maintenance and repair activities, drives adherence to service standards and safety protocols, troubleshoots complex service issues, and partners with clients and vendors to resolve challenges.

Increasingly, this role is also a data-informed one. The Field Manager is expected to track, interpret, and act on operational metrics – not just manage what's in front of them. They use performance data to identify patterns, hold technicians accountable to measurable standards, and surface trends to leadership before they become problems.

People & Performance Management

• Manage technician hiring, onboarding, training, coaching, performance reviews, discipline, and timecard approval/overtime authorization
• Set clear, measurable performance expectations for each technician and conduct regular one-on-ones tied to KPI performance data
• Conduct regular training sessions with mobile technicians on processes, service standards, safety protocols, client expectations, and company policies – ensuring the team is aligned, informed, and performing consistently

Fleet Operations & Maintenance

• Maintain an ongoing preventive and corrective maintenance program that sets the standard for service excellence
• Serve as a remote technical resource for complex service issues; diagnosing problems, guiding technicians through repairs, and escalating to vendors or specialists when needed
• Ensure mobile technicians are executing client service agreements to standard, including scheduled maintenance, inspections, and repair work, and hold the team accountable to scope, quality, and turnaround expectations
• Monitor service completion rates and quality across client accounts; identify patterns in missed, delayed, or substandard work and address them directly with the technician
• Provide clients and internal leadership with data-backed recommendations on service gaps, recurring equipment issues, or vendor performance; acting as the informed voice between the field and the client
• Assist in parts purchasing and inventory management; track parts usage trends to flag unusual consumption or vendor quality issues

Data, Reporting & Analytics

• Own daily and weekly operational reporting – work order completion, parts inventory, repair activity, and safety performance – and ensure data is accurate, timely, and complete in the fleet maintenance system
• Track and act on key technician performance metrics: first-time fix rate, callback rate, average repair time, and overtime hours; use that data to coach, recognize, and manage performance
• Monitor fleet-level KPIs including vehicle uptime/downtime, PM compliance rates, and out-of-service percentages; report trends to leadership and flag issues proactively
• Leverage GPS and telematics data (Samsara or equivalent) to validate technician activity, identify idle time, and surface route or response time issues
• Perform root cause analysis on recurring service issues using repair history and field data; recommend remediation and escalate with supporting evidence

Client & Vendor Partnership

• Serve as a key operational point of contact for clients, resolving service challenges and communicating proactively on fleet status
• Analyze service issues in collaboration with vendors and perform root cause analysis; escalate as needed with supporting data

What a Strong…