Sr. Field Service Technician

Join to apply for the Sr. Field Service Technician role at ABB

• This role specializes in the installation, maintenance, troubleshooting, and repair of critical power systems, including UPS, PDUs, STS, and related equipment.
• Ensures continuous, reliable operation of mission‑critical infrastructure for data centers, hospitals, telecom facilities, and other environments where uninterrupted power is essential.
• Performs service tasks, identifies technical problems, and conducts analysis through remote or on‑site activities in various service categories (installation and commissioning, maintenance, repairs, engineering & consulting, advanced services, extensions, upgrades, retrofits, end‑of‑life services, replacements).
• Contributes to customer satisfaction by executing service work according to orders and expectations, building good relationships, understanding customer needs, and identifying new sales opportunities.
• Coordinates, prepares, and ensures all materials, parts, and equipment are available and meet quality standards for service activities.
• Identifies potential equipment failures proactively, requests corrective actions, troubleshoots failures, and makes recommendations to prevent future issues.

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment, or Associate’s Degree with 6+ years’ experience, or High School Diploma/GED with equivalent work or military experience (10+ years) in servicing critical power equipment.
• Preferred qualifications:
• Advanced level ability to interact and communicate (written and verbal) information within the organization.
• Advanced level ability to use Microsoft Office products.
• Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Collaborates well with others and works with a sense of urgency and ownership.
• Candidates must have a valid US driver’s license.
• Candidates must have prior work authorization that permits them to work for ABB in the US.

The work model for the role is:
Remote.

ABB is an Equal Employment Opportunity and Aff… [full EEO statement omitted for brevity]