Technical Manager

Overview

Technical Service Manager | Industrial Manufacturing & Power Transmission | Atlanta, GA

We’re supporting a global manufacturer of industrial power transmission and drive solutions in their search for a Technical Service Manager to lead their technical services function based in Atlanta, Georgia
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This is a hands-on leadership role for an experienced engineer who enjoys combining technical expertise, customer engagement, and team management. You’ll serve as the technical authority for complex applications while ensuring high-quality service delivery and strong customer satisfaction.

• Lead and manage on-site and remote technical support teams, including training and skill development
• Review and approve engineering drawings and design documentation for geared motor and drive solutions
• Collaborate closely with global engineering teams on product modifications and improvements
• Provide advanced application support, troubleshooting, and product recommendations to customers
• Serve as the technical liaison between customers, manufacturing, and engineering teams
• Support product testing, validation, and development initiatives
• Assist with proposals, quotations, and technical pricing support in partnership with sales leadership
• Investigate and resolve production and work-in-process issues
• Drive continuous improvement in processes, equipment utilization, and operational efficiency
• Monitor operations for compliance with quality and safety standards
• Evaluate supplier proposals for equipment and process enhancements
• Deliver technical presentations and training sessions internally and externally

• Bachelor’s degree in Mechanical, Industrial, or Electrical Engineering (required)
• 5+ years’ experience in manufacturing, technical support, or industrial engineering environments
• Strong knowledge of mechanical systems, drive technology, and industrial equipment
• Experience managing and developing technical teams
• Proficiency in Microsoft Word, Excel, and Power Point
• Excellent communication skills and ability to engage with customers and internal stakeholders
• Strong problem-solving and analytical capabilities
• Willingness to travel domestically and internationally as required

This role offers the opportunity to lead a critical technical function within a growing industrial organization. You’ll have direct influence on product performance, customer satisfaction, and engineering excellence while working closely with global leadership and manufacturing teams.