Sales Engineer

Schweitzer-Mauduit International, Inc. (SWM) is a multinational, diversified engineered materials company which conduct business and operates worldwide including:
Brazil, China, France, Luxemburg, Poland, and the United States. We are proud to serve customers who make a world of difference in the markets they operate in, and the products they improve. Every day, our papers are used in a diverse range of applications and industries around the world.

Our employees share a passion for our products, customers, and the success of our organization. We generate the ideas, create the innovative solutions, manufacture the products, and deliver the services that have made SWM a global leader for decades. We are problem solvers, innovators, and manufacturing experts.

Reports to: Sales Director, Americas

Employment Status
:
Exempt

The Sales Engineer Manager position is a remote role based out of the Southeast region of the United States. The Sales Engineer Manager is responsible for managing all relationships with our customers and ensure that their requirements are always met. To do this, the Sales Engineer Manager will have to ensure regular monitoring and quality practices at each stage of the process.

Sales Engineer Managers use their technical knowledge and sales skills to help customers understand the value of a product or service. They work closely with customers to understand their needs, suggest solutions, and address concerns.

• Create, grow, and maintain sales of SWM products and technical solutions to new and existing customers in various industries (laminates, medical, food packaging, water filtration, etc.).
• Technical expert that differentiates SWM from competitors and drives profitable sales, both in the acquisition of new customers and the growth and retention of existing customers.
• Differentiate SWM paper solution offerings from competitors by understanding prospect/customer needs and objectives.
• Apply creativity, innovation, and a value-added technical sales approach which will improve the customer’s manufacturing processes.
• Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions
• Maintain the existing customer base through customer process knowledge and technical expertise and assist in relationship selling.
• Obtain insight regarding industry trends and opportunities for development of new application technologies or improvement of existing solutions.
• Develop and employ industry network (e.g., industry players, complimentary suppliers, academics) to enhance SWM prioritization and performance.
• Bridge the gap between the technical aspects and the customer's needs.
• Responsible for applications equipment/technical solution design for the target industry working closely with the sales, global R&D, and product management team.
• Develop and deliver actions that are precursors to successful value creation through application of technical solutions such as customer process audits, maintaining technical knowledge and competence in company's solutions, technologies, and services, as well as alternative and competitive technical solutions.
• Identify pain points and work on solutions to keep customers satisfied and engaged.
• Responsible for monitoring metrics and implementing initiatives to drive improvement.

Required Education &

Qualifications:

• Bachelor’s degree in Engineering or related field, preferably Chemical, Paper or Manufacturing
• At least five (5) years of related experience, including applying or selling technical solutions in paper processing, commercialization or manufacturing environment.
• Ability to work with others as a team.
• Ability to build client relationships easily.
• Analytical ability and great problem-solving skills.
• Presentation skills and ability to convey product value.
• High-level organizational skills for maintaining sales territory.
• Self-confidence to support persuasion and sales efforts.
• Ability to travel up to 50%.

SWM International is an Equal Opportunity Employer. SWM International prohibits Discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex (including same sex); pregnancy, childbirth, or related medical conditions; age; disability or handicap; marital status; citizenship status; veteran status; or any other category protected by federal, state, or local law