HVAC SERVICE -Level Engineer, GCOE

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe.

You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
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As the High-Level Engineer (HLE), you will manage GCOE Operations in your sub‑region by Line of Business, serving as a key Technical Advisor to our Service Sales Team. You will provide client‑facing support throughout the sales process to enhance its quality. Collaborating with engineers across regions, you will drive sales success and influence strategic sales planning, ensuring our client engagements are of the highest technical quality and effectiveness.

Serve as a Technical Advisor to the Service Sales Team. Partner with local service sellers and sales managers to:

• Own local relationships and be part of the commercial team.
• Analyze and qualify pipeline with the sales team weekly.
• Align presales technical support to develop winning strategies.
• Drive GCOE delivery of results, quality, and value‑add.
• Leverage and utilize a team of GCOE resources.
• Own the strategy and achievement of Metrics & KPIs.
• Manage capacity utilization across multiple squads.
• Develop competency, training, and upskilling programs.
• Provide client‑facing support to enhance the service sales process.
• Collaborate with engineers to drive service sales success.
• Lead engineering and solutions in the pre‑sales phase, delivering compelling end‑to‑end solutions.
• Provide consultation for high value/complex service projects.
• Support the service sales team in product and service qualification, analysis, and presentation.
• Identify new business opportunities and provide strategic input on technical sales strategies.
• Build and maintain relationships with key decision‑makers and stakeholders.
• Stay updated with industry trends and emerging technologies.
• Mentor the pre‑sales team on service sales techniques and solution selling.
• Coordinate with Global Engineering Centers to optimize efficiencies.
• Mentor employees on performance improvement and succession planning.
• Ensure consistent field service delivery through design plans and documentation.
• Review solution applications and cost estimates with the sales and operations teams.
• Assist the sales team in articulating technical value propositions and presenting solutions to clients.
• Engage in pre‑sales design, cost development, applications engineering, product selection, specification interpretation, proposal development, and project risk management.

• Serve as a Technical Advisor on the Service Deal Desk to drive competitiveness and expertise within the local markets.
• Serve as an ‘Ambassador’ in the GCOE Connect Program, providing teaching, coaching, and mentorship from Sales to Engineering.
• Reinforce and develop methodologies for collecting, analyzing, and presenting solutions, designs, scopes, and cost estimates.
• Identify specification issues, interpret discrepancies, and propose resolutions.

• 5+ years' experience in Building Technology Service industry
• Sound knowledge of building systems and equipment with proficiency in solution innovation
• Strong understanding of Johnson Controls products across Building Industry segments (i.e. Air Handlers, Chillers, Rooftop…