Field Service Engineer, EV Charging

Are you passionate about building a better tomorrow? Heliox, a Siemens business, is providing electric vehicle charging solutions to some of the biggest companies and cities in America. Jump into the driver seat as we accelerate into a truly hyper growth market.

We are shaping the market with innovative EV charging technologies and are dedicated to driving an open and accessible market for electric vehicles, as well as planning and implementing secure grid connections to enable further growth of EV adoption.

This is a Field Service Engineer, EV Charging position based in Atlanta GA.

• Maintaining our product line in the form of repairs, modifications and maintenance
• Providing onsite commissioning activities inclusive of Site Acceptance Testing
• Programming, performing input/output tests and measurements, on-line and on-site
• Providing preventive and corrective maintenance as needed
• Providing onsite training to customers

• Providing first line of company-support in case of technical product issues
• Supporting the 24x7 Helpdesk on regular basis
• Assisting as a technician of the 3rd line support in solving malfunctions
• Diagnosis of failures in case of abnormal product performance

• Quality control for third party technical service partners
• Supervising 3rd party contractors onsite
• Preparing necessary tools, materials, documentation, permits, travel arrangements and briefings as needed
• Preparing test and service reports
• Updating and enhancing service documentation
• Maintaining record of all service activities according company procedures
• Developing suggestions for improvements to our products and services
• Supporting development with deployment, testing, and feedback of new products

• Minimum Bachelor's Degree in Electrical Engineering, Electronics and/or Mechatronics or 3 additional years of experience with the following requirements.
• 1+ year of experience with the following:
• Current commissioning and/or service work
• Electrical installations
• Troubleshooting inverters, electronics, wiring, and cooling systems
• Serial communication and diagnostic tools, including CAN, Ether
  
  CAT, RS485, and RS-232
• Safety regulations such as NFPA 70E and OSHA
• Customer service principles and practices
• Using computers for technical and service-related tasks
• Reading and interpreting circuit schematics
• Ability to travel (both local and national) up to 90%
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• 2-3 years of current commissioning and/or service work

Please note, this is a salaried position with the ability to earn overtime and bonus.

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:  The pay range for this position is 61. annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at  Please note our AskHR representatives do not have visibility of application or interview status.

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Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Grand Rapids, Michigan, United States of America