DWDM​/Optical Network Field Technician

Job Title: DWDM / Optical Network Field Technician (Smart Hands, Fiber & Physical Layer Support)
Location: Atlanta, Georgia
Duration: 6 Months (Possible Extension)
Start Date: Immediate / ASAP
Positions: Multiple (10–15 Technicians)
Job Summary: We are seeking experienced DWDM / Optical Network Field Technicians to support a major transport network upgrade project transitioning from 100G to 400G infrastructure. The role involves providing on-site field support, maintenance, fiber handling, and physical layer troubleshooting for DWDM transport networks. Technicians will work closely with remote backend engineering teams that will handle configurations while providing hands-on field support across the Atlanta metro area.
Key Responsibilities:

• Support maintenance activities for DWDM optical transport network infrastructure.

• Assist in network upgrade operations from 100G to 400G transport systems.

• Provide on-site smart hands support for DWDM equipment and related infrastructure.

• Perform hardware installation, replacement, rack & stack, and cabling activities.

• Conduct fiber optic cleaning, inspection, and scoping using fiber inspection tools.

• Verify fiber connectivity, patching, and proper fiber routing.

• Perform physical verification and hardware checks on optical transport equipment.

• Assist remote NOC / backend configuration teams during maintenance and troubleshooting activities.

• Perform device health checks, alarm verification, and basic troubleshooting.

• Support patch panels, telecom racks, and physical network infrastructure.

• Identify and resolve fiber contamination and connectivity issues.

• Maintain proper documentation of field activities and provide status updates.
Required Skills:

• Hands-on experience with DWDM optical transport networks.

• Strong understanding of optical networking concepts including 100G/400G transport.

• Experience supporting telecom or service provider network environments.

• Experience with fiber optic cleaning, inspection, testing, and scoping tools.

• Knowledge of telecom rack infrastructure, patch panels, and fiber cabling.

• Ability to provide smart hands support and coordinate with remote engineering teams.

• Experience in telecom field operations, optical network maintenance, or data center environments.
Preferred Qualifications:

• DWDM vendor certifications such as Ciena, Nokia, Cisco, or Infinera.

• Fiber certifications such as FOA / CFOT or equivalent.

• Prior experience supporting transport network upgrades or telecom infrastructure deployments.

• Experience working with optical transport systems and DWDM platforms.
Work Environment:

• Field-based role supporting telecom infrastructure across Atlanta, GA.

• Technicians will work closely with remote engineering and configuration teams.

• No travel outside Atlanta required at this stage.