Field Service Engineer

Job Description

Title:

Field Service Engineer

The Field Service Engineer (FSE) utilizes strong electrical knowledge and product expertise to advise their work group in resolving issues impacting the availability and reliability of the product. They ensure product performance through consistent monitoring of metrics and utilize strong organizational skills to ensure repairs are made and objectives are met. Immediate action with hands‑on work and strategic planning for sustained performance are both essential components of the role.

• Perform analysis of customer and product management inputs to define concepts and requirements used to develop solutions for automation and control products/systems for the US and global transit, transportation and railroad industry.
• Focus on large-scale land based data and voice communications systems.
• Read schematics and assist in pin‑pointing electrical problems, repairing issues, directing installers.
• Manage ongoing preventive maintenance, repair, and calibration of installed products.
• Perform on‑site installation of systems and equipment.
• Build and maintain reliable reporting and tracking systems to utilize field data and ensure availability and reliability of the product is sustained.
• Respond and resolve requests for emergency repairs and services to troublesome equipment.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer.

• A Bachelor’s Degree in Electrical Engineering or Electrical Engineering Technology from an accredited college or university, preferably with at least 3 years of experience in radio and communication networks with a strong background in project management.
• Associate’s Degree in Engineering with 3–5 years of experience in the electronics industry. Experience with radio and communication networks. Background in project management and/or radio/communication networks in project management is beneficial.
• Military or technical school certification with at least 6 years of experience in electronics. Experience with radio and communication networks and a background in project management is a plus.

All your information will be kept confidential according to EEO guidelines.