Field Service Engineer, Medical Device

• Support Blood Management Centers and Hospitals onsite in the field
• Provide ongoing customer support
• Install, upgrade, repair, and maintain instrument systems in the defined territory
• Manage installation, spare parts, issue resolution, and service-operation measurement
• Follow up with customers and own product- and service-related issues
• Serve as the focal point for troubleshooting and continuous customer interface
• Interface between field organization and internal support structure
• Provide onsite technical assistance and coordinate new system placements
• Develop leads, promote upgrades, and support contract renewals
• Provide technical direction and assistance for equipment operation, maintenance, repair, logistics, field modifications, and installations
• Provide onsite customer guidance and training on operation, maintenance, troubleshooting, data interpretation, and technical instructions
• Assist the quality team with data collection and timely reporting
• Manage service-parts inventory levels
• Complete required documentation in SFDC the same day as service
• Edit, write, and modify service and training manuals and SOPs

• BS in Electrical/Electronic Engineering, Mechanical Engineering, or a related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
• 2-5 years of relevant technical field service experience
• Ability to travel up to 75% of the time
• Highly motivated with strong problem-solving ability
• Excellent verbal and written communication skills
• Good technical writing abilities

Demonstrates expertise in technical field service, including installation, maintenance, and troubleshooting of biomedical equipment. Proficient in customer support, technical writing, and data management within the biotechnology industry.

• Technical Field Service Experience
• Biomedical Equipment Installation
• Customer Support and Training
• Technical Writing Skills
• Problem-Solving Ability

• Installation of Instrument Systems
• Maintenance of Biomedical Equipment
• Troubleshooting Techniques
• Data Interpretation
• Service-Operation Measurement
• Documentation in SFDC
• Service and Training Manual Editing
• Logistics Coordination
• Field Modifications
• Spare Parts Management

• Excellent Verbal Communication
• Excellent Written Communication
• Highly Motivated
• Strong Problem-Solving Ability

• Biotechnology Industry
• Biomedical Industry
• Quality Team Support
• Customer Interface
• Contract Renewals