Sr Systems Service Engineer

Join Schneider Electric's Process Automation Services team and play a key role in supporting mission‑critical industrial control systems across a diverse customer base. As a Senior Systems Service Engineer, you will provide expert technical support, commissioning, troubleshooting, upgrades, cybersecurity implementation, and lifecycle services for Distributed Control Systems (DCS), PLCs, Safety Instrumented Systems (SIS), and related industrial automation technologies.

This position requires a highly motivated professional who enjoys solving complex technical challenges, working directly with customers, and delivering innovative solutions that improve system reliability, performance, and operational efficiency.

Travel Requirements:
Travel up to 75% within the southeast region of GA, FL, TN, NC and SC. Residence within the service territory is preferred.

• Provide onsite and remote support for industrial automation and control systems.
• Perform preventive and corrective maintenance activities.
• Troubleshoot and resolve complex hardware, software, networking, and process control issues.
• Maintain customer systems with software updates, patches, quick fixes, and hardware upgrades.
• Deliver detailed service reports and technical documentation.
• Support emergency service requests when required.

• Configure, commission, and optimize DCS, PLC, HMI, and SIS systems.
• Support control system migrations, modernization projects, and technology upgrades.
• Perform Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), startup, and commissioning activities.
• Analyze system performance and conduct root cause analysis to identify and resolve issues.
• Review project specifications, control narratives, P&IDs, and engineering documentation.
• Develop upgrade plans and technical recommendations for customers.

• Support sales and account teams with technical guidance and customer consultations.
• Participate in proposal reviews and project planning activities.
• Collaborate with engineering, product management, manufacturing, and customer teams.
• Mentor junior engineers and field service personnel.

• Implement industrial cybersecurity best practices for control system environments.
• Follow Schneider Electric safety, quality, and service standards.
• Ensure compliance with customer requirements and contractual obligations.

• System Platform / Wonderware
• Other major DCS platforms including Emerson DeltaV, Honeywell Experion, ABB, or Yokogawa

• Strong customer focus and commitment to service excellence.
• Ability to solve complex technical challenges independently.
• Effective communicator and team collaborator.
• Strong troubleshooting and root cause analysis skills.
• Leadership mindset with the ability to mentor others.
• Passion for learning new technologies and supporting customers in critical industrial environments.

• Power Generation
• Chemical Processing
• Oil & Gas
• Pulp & Paper
• Water/Wastewater
• Manufacturing

Who will you report to? Field Service Manager

• Work with industry-leading automation and control technologies.
• Support major industrial customers across multiple industries.
• Enjoy a high degree of technical autonomy and customer interaction.
• Continuous training and career development opportunities.
• Join a collaborative team focused on innovation, safety, and customer success.

• Associate's or bachelor’s degree in engineering, Engineering Technology, Electrical Engineering, Computer Science, Process Control, or a related technical discipline.
• Minimum 5 years of experience in industrial automation, process control, or control systems engineering.
• Experience supporting, configuring, troubleshooting, and maintaining industrial control systems.
• Strong knowledge of:

• Distributed Control Systems (DCS)
• PLCs and HMI platforms
• Industrial networking
• Process instrumentation
• OPC communications
• Control strategies and process automation

• Ability to read and interpret:
• P&IDs
• Electrical drawings
• Control narratives
• Functional specifications

• Excellent analytical, communication, and customer-facing skills.
• Valid driver's license and ability to travel extensively.

• Schneider Electric Foxboro DCS
• Triconex Safety Systems
• Modicon PLCs
• AVEVA System Platform / Wonderware
• Other major DCS platforms including Emerson DeltaV, Honeywell Experion, ABB, or Yokogawa

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