Promotion Operations Manager

THE POSITION

Our roster has an opening with your name on it

Fan Duel is looking for a Promotion Operations Manager to drive the execution of promotions across all verticals. You will play a key role on the Promotion Operations team, managing a team of Promo Ops Associates while collaborating with multiple departments, including CRM, Multi-Product Play, Acquisition/Growth, Retention, Customer Support, VIP and engineering teams. This is an exciting opportunity to help elevate revenue-driving marketing initiatives at a premier gaming company.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Everyone on our team has a part to play

• Manage a team of Promo Operations Associates to operate best-in-class promotional execution for millions of Fan Duel customers
• Own campaign execution for Sports book, Casino, and Flywheel product verticals
• Lead Marketing Technology & Operations innovation by unlocking opportunities for automation and scalability
• Work closely with the CRM strategy team to understand promotional strategy and collaborate on best practices to deliver customers a superior generosity experience
• Focus on measuring and delivering key contributions to overall business outcomes
• Lead the training of new employees and help develop existing team members on core promo operations functions
• Review promotion copy, terms, images, and audience to ensure Responsible Gaming compliance
• Lead issue triage to diagnose, resolve, and report on issues with promotion set up/fulfillment
• Collaborate with CRM, Multi-Product Play, Acquisition/Growth, Retention, Customer Support, VIP, and engineering teams to drive cross-functional excellence
• Lead operational transformational initiatives and drive automation opportunities for scalability
• Manage complex internal information systems and SaaS-based marketing platforms
• Drive automation initiatives and process improvements to enhance operational efficiency
• Obtain/maintain necessary gaming licenses and certifications

What we re looking for in our next teammate

• 5+ years in an operations role with 2+ years management experience overseeing teams
• Demonstrated ability to lead operational transformational initiatives
• Experience managing complex internal information systems and/or SaaS based marketing platforms
• Bachelor s Degree in Marketing, Business or Analytical field (or other relevant discipline)
• Strong communication and stakeholder management skills
• Advanced understanding of promotional mechanics
• Strong data analysis skills
• Strong knowledge of and passion for sports and sports betting
• Must be able to obtain/maintain any necessary licenses and/or certifications
• Experience with automation platforms and marketing technology systems
• Experience with automation is a big plus!

Fan Duel Group is the premier mobile gaming company in the United States and Canada. Fan Duel Group consists of a portfolio of leading brands across mobile wagering including:
America s #1 Sports book, Fan Duel Sports book; its leading iGaming platform, Fan Duel Casino; the industry s unquestioned leader in horse racing and advance-deposit wagering, Fan Duel Racing; and its daily fantasy sports product.

In addition, Fan Duel Group operates Fan Duel TV, its broadly distributed linear cable television network and Fan Duel TV+, its leading direct-to-consumer OTT platform. Fan Duel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

Fan Duel Group is a subsidiary of Flutter Entertainment, the world s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to…