Valet Parking Attendant Hotel Indigo

Valet Parking Attendant

Location: Hotel Indigo Atlanta, 230 Peachtree St.

Shift: Varies

Pay rate: $12/hr PLUS TIPS

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
• Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
• Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
• Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
• Direct traffic, position barricades, and arrange for towing service when necessary
• Immediately report any incidents or claims to Operations Manager or Shift Lead
• Request and collect relevant fees for use of service
• Assist in reconciling end of shift revenue against the ticket distribution, when necessary
• Communicate professionally at all times with guests, client, and teammates.

• At least 18 years of age
• Valid driver’s license
• Ability to operate manual transmission vehicles (stick shift)
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Acceptable driving record and motor vehicle report (MVR)
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• Ability to operate guest vehicles requiring normal coordination, including eye‑hand, hand‑foot
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
• Previous valet experience preferred

Full Time Only

• Generous Paid Time Off: 10 days, 8 paid holidays
• Comprehensive Health Plans:
  Medical, Dental, Vision coverage
• Life and Disability Insurance:
  Basic life and Short‑Term Disability
• 401(k) Plan:
  Employer match with immediate vesting
• Employee Assistance Program:
  Behavioral Health Care
• Parental and Caregiver Leave

Part Time

• 401(k) Plan:
  Employer match with immediate vesting
• Sick Time Off:
  Paid sick leave according to state laws
• Employee Assistance Program:
  Behavioral Health Care