Promotion Operations Associate

Overview

THE POSITION Our roster has an opening with your name on it

The Promotion Operations Associate plays a foundational role in Fan Duel's promotional operations, supporting the execution of promotional campaigns across all enterprise platforms. This position is essential to maintaining the team's 99%+ accuracy standard while contributing to the delivery of best-in-class promotional experiences for millions of Fan Duel customers. You'll work closely with cross-functional teams to support promotional development, execution, and optimization initiatives across Sports book, Casino, and Racing verticals.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN Everyone on our team has a part to play

• Execute promotional setup across all Fan Duel platforms (Sports book, Casino, Racing/FNV) with 99%+ accuracy and precision
• Support promotional content creation, requirement gathering, and campaign performance tracking across multiple product verticals
• Collaborate with Customer Support on promotional campaigns and issue resolution to ensure seamless customer experiences
• Conduct systematic reviews of live promotions and flag discrepancies to maintain quality standards
• Review promotional copy, terms, and images for regulatory compliance and Responsible Gaming requirements
• Maintain project tracking, status reports, and stakeholder communication across cross-functional teams
• Support testing initiatives for new promotional tools and document findings to drive process improvements
• Coordinate requirements across all verticals for integrated promotional campaigns
• Contribute to the development and maintenance of documentation and knowledge bases related to promotions, campaigns, and CRM processes
• Support audience segmentation, targeting, and personalization initiatives to enhance customer engagement
• Perform basic data analysis and maintain tracking spreadsheets to support campaign optimization

THE STATS What we're looking for in our next teammate

• + years of experience in marketing operations, campaign management, or a related field
• Strong understanding of promotional mechanics across different product verticals
• Proficiency in Microsoft Office Suite and Google Workspace
• Experience with marketing technology platforms and CRM systems preferred
• Excellent attention to detail and organizational skills with ability to maintain 99%+ accuracy standards
• Strong analytical and problem-solving abilities with basic data analysis skills
• Effective communication skills for cross-functional collaboration
• Ability to work independently while maintaining alignment with team objectives
• Strong knowledge of and passion for sports and sports betting
• Experience working within a heavily regulated industry is a plus
• Must be able to obtain/maintain any necessary licenses and/or certifications
• Bachelor's degree in Marketing, Business, or related field preferred

Don't check all the boxes? That's okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position

Fan Duel Group is the premier mobile gaming company in the United States and Canada. Fan Duel Group consists of a portfolio of leading brands across mobile wagering including:
America’s #1 Sports book, Fan Duel Sports book; its leading iGaming platform, Fan Duel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, Fan Duel Racing; and its daily fantasy sports product.

In addition, Fan Duel Group operates Fan Duel TV, its broadly distributed linear cable television network and Fan Duel TV+, its leading direct-to-consumer OTT platform. Fan Duel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

Fan Duel Group is a subsidiary of…