Senior Customs Brokerage Specialist

Provide customers with the highest quality service by consistently delivering customer service and resolution to ensure timely release and/or inbound or outbound movement of freight/cargo. May proactively lead and guide team members, ensuring successful achievement of operational objectives.

Provide impeccable customer service.

Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations relating to customs.

Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.

Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.

Resolve banking and letter of credit problems.

Advise customers on payment terms.

Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.

Resolve billing issues, coordinate post-entry activity on customers' behalf.

Complete accurate data input or corrections into computer files.

Perform route cause analysis as directed by the Account Administrator.

Coordinate post-entry activities on customers' behalf.

Manage the entry verification process.

Access clients' systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports.

Keep business partners apprised of the exception process.

Pre alerts: receive and respond as needed per customer SOP.

Maintain general knowledge of Fed Ex products and services.

Interact with customers, internal staff/departments and management of all levels.

Support Account Administrators with account management activities (exception logs, special spreadsheets).

Perform entry reconciliation as needed.

Develop and maintain a strong relationship with customers' front-line personnel.

Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure.

Sort and assign department workload if required.

Facilitate entry processing, as well as pre-arrival and post-arrival exception resolution.

Performs other duties as assigned. Paid Training Provided.

HS Diploma or GED required. 24 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Able to work on a team.

Proficient in HTS classification & familiar with the harmonized tariff system. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.

Work Schedule:

Wednesday - Sunday: 8:00 am - 5:00 pm EST. This role is HYBRID ONLY. Candidates that live within a 50-mile radius of 3700 N Commerce Drive, East Point, GA 30344.

Pay range: $25.67 - $38.51.

Employees may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Fed Ex Logistics is an Equal Opportunity Employer including, Vets/Disability.

Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.