Manager, Parking and Traffic

Who Are We

A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together.

Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team.

Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

The Manager, Parking and Traffic supports the planning, coordination, and execution of parking operations for State Farm Arena, home of the Atlanta Hawks and more than 175 annual events. Reporting to the Director of Parking & Traffic, this position administers parking technology, supports and maintains parking equipment, analyzes and maintains operational data and reporting, coordinates with our parking operator (OVG) on event execution, and supports continuous improvement initiatives that enhance operational efficiency and the guest experience.

The Manager serves as a key operational resource by partnering with internal departments to ensure successful event execution.

• Coordinate day-to-day parking operations for all arena events in partnership with OVG.
• Assist with event planning meetings and operational readiness.
• Ensure parking lots are configured and prepared for each event.
• Monitor event-day parking operations and communicate operational issues to leadership.
• Coordinate operational changes with Event Operations, Security, Guest Services, Marketing, and Finance.
• Document post-event operational reviews and lessons learned.
• Support implementation of operational improvements and SOPs.
• Respond to guest parking issues and assist with service recovery.

• Support event-day traffic operations by monitoring ingress, egress, traffic flow, and roadway access in coordination with internal and external stakeholders.
• Assist with traffic staffing plans to ensure appropriate coverage for event operations.
• Monitor traffic staff deployment and communicate operational concerns to leadership.
• Review and track traffic staffing schedules, attendance, and records for accuracy.
• Help document traffic-related operational issues, staffing concerns, and post-event observations to support continuous improvement.

• Serve as primary administrator for parking technology platforms.
• Configure parking events within reservation, inventory, and parking management systems.
• Maintain accurate parking system data across platforms.
• Coordinate software testing, upgrades, and implementation of new parking technologies.
• Troubleshoot parking technology with vendors and IT.
• Maintain system documentation and train OVG on parking software and equipment.

• Produce recurring reports and dashboards for leadership.
• Analyze utilization, occupancy, revenue trends, and operational metrics.
• Assist with forecasting parking demand using historical event data.
• Audit parking data for accuracy.
• Support business reviews by preparing operational and financial reporting.
• Identify trends and recommend operational efficiencies through data analysis.

• Maintain inventory of parking equipment, technology assets, and facility-related materials.
• Coordin…