Event Service Manager

Are you a top-notch event planner who thrives on delivering five-star service? As our Event Service Manager, you’ll orchestrate high-impact Major Donor Events from inception to execution. You will manage premium resort negotiations, intricate logistics, and critical client relationships, transforming complex operations into seamless, unforgettable experiences.

This role is perfect for a detail-obsessed, highly relational professional with 5+ years of event experience who enjoys travel (40-50% during busy seasons). If you are an exceptional communicator who manages pressure gracefully and finds joy in anticipating client needs, you will thrive at Westfall Gold.

The Event Service Manager has overall responsibility for event-related logistics (excluding program content). The Event Service Manager is an expert in event planning, hotel negotiations, and five-star customer service for Westfall Gold Major Donor Events (MDEs).

Here are some key responsibilities and tasks that an Event Service Manager typically performs:

• As a member of the Event Service Team, maintains the primary relationship with the client regarding all aspects of Event Management
  . Builds a strong, long-lasting relationship with clients based on a high degree of integrity and professionalism. Proactively drives pre-event preparation and communication with the client, anticipating client needs, and instilling confidence and trust. Resolves concerns raised by clients with a win-win approach.
• As a member of the Event Service Team, delivers products and services on-time and with excellence to ensure a successful MDE and an exceptional client experience
  . Collaborates with the Senior Consultant, the Creative Project Manager, the Event Coordinator, and other team members and vendors to deliver a unified, seamless experience. Assists in any Client Service Team activity as necessary to ensure a successful MDE and an exceptional client experience.
• Manages all aspects of event and hotel logistics, ensuring a successful MDE that reduces the burden on the client.Oversees the execution of all details/logistics for the MDE. This includes: resort site selection, hotel contract negotiation, food & beverage selection, private reception coordination, registration, guest letters, seating charts, welcome bags/pillow gifts, name tags, AV production coordination, and collection and tracking of participation forms.
• Leads the on-site MDE experience for the clients and donors
  . Acts as the hotel liaison from contracting to event execution. Leads event management personnel (Westfall staff, hotel staff, and vendors) to ensure deadlines and expectations are met. Engages with clients and the guests to ensure requests and issues are appropriately addressed with five-star customer service.
• Accomplishes other objectives, as necessary or assigned
  . Other activities related to MDEs or company-related projects as assigned from time to time.

Mondays through Fridays from 9:00 am – 5:30 pm for non-travel days. Major Donor Events may require travel outside of traditional business hours. In addition, travel is required for client meetings, site visits, etc. Required travel will be approximately 40% and may be up to 50% during the event seasons (Spring/Fall).

Experience

• 5+ years of event management or other relevant experience

Skills

• Top-notch verbal/written communication, negotiation, and presentation skills
• Experience using Microsoft Office, Google Suite, Dropbox, and project management software
• Customer Focus – a commitment to customer satisfaction
• Planning and Organizing – utilizing logical, systematic, and orderly procedures to meet objectives
• Teamwork – working effectively and productively with others
• Interpersonal Skills – effectively communicating, building rapport, and relating well to all kinds of people
• Decision-Making – utilizing effective processes to make decisions

Education

• Bachelor’s degree or equivalent work experience