Front of House Manager

Job Description

This is high level customer service management work responsible for the overall guest experience, public-facing operations, and venue presentation for a live entertainment production; ensures seamless audience entry, safety compliance, customer service excellence, and coordination between operations, production, and artists; requires strong leadership and crisis management skills and financial oversight; oversee all front-of-house operations and personnel including ticketing, ushering, concessions, merchandise, VIP and customer experiences;

monitor crowd flow and accessibility; handle escalated customer complaints and resolve issues professionally and efficiently, manage incident reporting documentation; recruit, train and supervise front of house staff including ushers, ticket scanners, merchandise and concessions staff; manages schedules and payroll coordination; conduct team briefings before each show to ensure staff understand emergency procedures and brand standards; oversee setup and presentation of lobby, entrance, concessions, and public areas;

coordinate with production and site teams regarding door opening times, intermission operations and late seating procedures; ensure signage, accessibility access, and guest navigation are clear and effective and maintain cleanliness and presentation standards; oversee VIP check-in and premium seating experiences; coordinate hospitality requirements for sponsors or other partners; coordinate communication between FOH, stage management, and site management and perform additional duties as needed or at the request of the Supervisor and/or Executive Team.

CREDENTIALS AND EXPERIENCE

• 3-5 years of front-of-house or venue management experience in live entertainment.(or closely related field).
• Must have a minimum of (3) years work experience in customer service management (or a related discipline)
  OR an equivalent combination of education, training and experience.
• Experience in large-scale touring productions (preferred).

Univer Soul Circus - founded in 1994 is a combination of interactive circus arts, theater, and music. It's unique, bold, and fun for any age will challenge your imagination like nothing else. It embraces and celebrates the unique aspects of global urban pop-culture by bringing them center stage with a cast of international performers reflecting the cultural diversity of the world in which we live.