Travel Planner, Customer Service Rep

We are seeking a detail-oriented and customer-focused professional to join our team and help create seamless, memorable travel experiences. In this role, you will work closely with clients to understand their needs, coordinate logistics, and deliver well-organized itineraries that align with preferences, budgets, and timelines. The ideal candidate is proactive, highly organized, and comfortable managing multiple priorities in a fast-paced environment.

• Consult with clients to understand travel preferences, goals, budgets, and special requirements.
• Research and recommend destinations, accommodations, transportation options, tours, and activities.
• Create customized travel itineraries and provide clear, accurate documentation.
• Coordinate bookings, reservations, and confirmations with vendors and partners.
• Monitor travel details and proactively address schedule changes, disruptions, or special requests.
• Provide guidance on travel policies, documentation, and destination-related information as needed.
• Maintain organized records of client preferences, itineraries, and communications.
• Deliver responsive service and follow up to ensure a positive travel experience.

• Experience in travel planning, customer service, hospitality, or a related field.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Excellent written and verbal communication skills.
• Ability to research information, compare options, and make thoughtful recommendations.
• Proficiency with common office software and booking or itinerary management tools.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while maintaining a collaborative, service-oriented approach.

• Experience building personalized travel experiences for a variety of clients.
• Familiarity with domestic and international travel arrangements.
• Problem-solving skills and a calm approach when handling changes or unexpected issues.
• Interest in destinations, culture, hospitality, and travel trends.

• A supportive environment focused on service quality and professional growth.
• The opportunity to help clients create meaningful and well-executed travel plans.
• Exposure to a wide range of destinations, vendors, and travel experiences.

We are committed to creating an inclusive workplace where individuals are valued for their skills, experience, and contributions. We encourage candidates with diverse backgrounds and experiences to apply. Citizens of the US (minus the US territories) , UK, Latin America, Spain and Australia are welcome to apply!