Lead Guest Services Rep
Listed on 2026-09-13
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Entertainment & Gaming
Customer Service Rep
Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.
Job SummaryShift: mid-day, 5 days a week with weekend committments
The Guest Services Lead Representative assists the Supervisor/Manager in leadership and scheduling of Guest Services Representatives to ensure that departmental and hospital policies and procedures are maintained and service demands are met. In addition to greeting and assisting patients, visitors, and other users of the hospital by directing and informing them of location of hospital services, patient locations, etc., the Representative will ensure to provide this information while adhering to regulations that govern the hospital visitation policies/procedures and HIPPA.
Communication& Documentation %
- Maintain accurate and timely documentation and communication systems to ensure department coordination.
- Update the Board on the 3C system regularly
- Ensure the Callout Log is filed in the 3C mailbox weekly
- Provide new hire orientation guidelines coverage
- Ensure the availability and proper functioning of guest services materials and equipment.
- Monitor and replenish supplies at desks (markers, pens, visitor badges, ECC badges)
- Perform a daily wheelchair count
- Report any equipment malfunctions
- Support departmental training initiatives to maintain operational readiness and compliance.
- Assist with CPR Skills Training support
- Provide new hire orientation (also listed under documentation, but related to training)
- Support and enhance team culture and collaborative efforts.
- Support Team Yayyy functions
- Participate in cleanup efforts
- Provide general administrative support to ensure smooth guest services operations.
- Assist with any additional duties as assigned that support the department’s needs.
- Additional duties as assigned.
- Ensure efficient coordination and communication of team schedules and coverage.
- Complete and distribute the Daily Assignment Sheet
- Maintain and post the Monthly Schedule
- Assist with lunch coverage coordination
High School Diploma or GED
3+ years of experience as a receptionist, customer service agent, or any position that requires extensive public contact and interaction.
Lead or Supervisory experience
Core Competencies- Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
- Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
- Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
- Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
- Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
- Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
- Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
- Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
- Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
- Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:
Health & Wellness:
Medical, dental, vision, and prescription drug coverage.
Financial Security:
Retirement savings plans with employer contributions, life insurance, and disability coverage.
Work-Life Balance:
Paid time off, holidays, and family leave…
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